Visit, interact and assist members in Departments and other public service offices as and when required; Facilitate meetings and one-on-one sessions in an effort to resolve administrative issues encountered by members; Receive correspondence from members and submit to the Administrative team on a daily basis; Follow up with members on outstanding information or documents required to finalise business processes; Assist the marketing service provider at marketing events by attending to member queries; Attempt to resolve all queries at first contact; Log all resolved and unresolved queries on a daily basis for reporting purposes; Compile a daily activity report; Escalate all unresolved queries to the admin team through the team leader on a daily basis; Represent the business well at all times in line with the mission, vision and values; Maintain positive member and stakeholder relationships; Facilitate effective communication between members; Compile weekly, monthly and quarterly activity reports for submission to the Team Leader.

Matric (Grade 12) and/ or Post- matric qualification will be added as advantage; At least 1 - 2 years customer background in call centre or service environment/ customer relations; Computer literacy (MS Office); Must be in possession of a valid driver’s license; Own vehicle (advantageous); Must be willing to travel at short notice; FAIS Accreditation or background will be added as advantage