Our client requires the services of a Client Service Delivery Lead that will work with solutions consultants to understand and manage client expectations and is responsible for delivering the continuous monitoring and diagnostics service to our clients.

Key performance areas:

Monitoring & Diagnostic responsibilities:

? Oversee the team and workflows of the M&D function
? Track contractual scope and requirements to manage expectations and internal project hours
? Communicate client requirements to technical team and have up to date understanding of company offerings for opportunities at clients
? Ensure rhythms and site-specific deadlines are met
? Coordinate with technical lead and Product Manager to implement feedback and action investigations
? Coordinate with Subject Matter Experts to ensure site cases are of high technical standard and contain all necessary background for in-depth discussion with clients
? Effectively track service value metrics and KPIs for high level reporting
? Manage client engagements
? Generating KPIs and value metrics for the service
? Managing expectations
? Stakeholder engagement (throughout the chain of command)
? Ensuring client engagement is high
? Ensure Smart Sensor monitoring activities like integrity checks are completed and of high quality
? Ensure Smart Sensor support activities like calibration are completed and of high quality

Event Filtering Team responsibilities:

? Growing team to ensure adequate size and correct people appointed.
? Ensuring suitable processes are put in place
? Monitoring team’s output
? Ensure Adherence to strict data protection and privacy rules and guidelines.
? Ensure suitable training is provided
? Planning and executing the growth of the team into a 24 hour monitoring service

The successful candidate must have:

? Matric with a Degree in Process/Metallurgical Engineering or relevant tertiary qualification
? A Data and statistical analysis qualification will be advantageous
? 5+ Years of related working experience
? 3+ Years’ experience in a client service delivery role (mining industry preferred)
? 2+ Years’ experience in a team lead role - Can lead through example and provides support to foster a sense of ownership in the team.
? 4+ Years’ experience in minerals processing - Understands recovery, grade, throughput, APC’s, variability, peak air recovery, velocity, step tests, set points, roughers, cleaners, reclaimers, crushing, grinding, flotation, flowsheets, etc. and has been exposed to technology implementations and operations at mining sites
? Experience in OSIsoftPI, Advanced Excel skills, PowerBI.
? Experience in case management and benefit estimation.
? Able to read, understand and use Python scripts.
? Proven ability to build and maintain long lasting client relationships
? Excellent verbal and written communication skills
? Self-starting, motivated and disciplined

Please note that only short listed candidates will be contacted.