Job Title Client Services Administrator

Location Bellville

Employment Permanent

Purpose statement To provide daily and monthly administrative support to ensure that a high standard of quality is maintained in operational processes related to servicing clients.
Reports to:
Head of Client Administration
Head of Fund Administration


Duties
Client Services
• Attending to emails received in client services mailbox – direct clients, LISPs and financial advisors
• Logging client queries on Silica AWD
• Processing rejected instructions on AWD
• Ability to communicate with a variety of individuals on all levels in order to obtain and confirm information
• Maintain high level of professionalism, competence and confidentiality
• Build positive and productive client relationships
• Liaise with clients partners, admin and finance teams
• Work effectively in a team
• Answer incoming calls and respond to customer’s emails
• CIS transactions – forward to Silica, incl new business, redemptions, switches, etc
• FICA where applicable
• Liaise with VIP clients, investors
• Investor and broker queries
• Liaise with admin and system administrators
• Ensure that all necessary information is maintained and updated in a database for easy access
• Distribute portfolio information where and to whom required
• Ad-hoc admin tasks
• Assist with risk identification
• Contribute to efficient CI operations by monitoring and tracking the accurate and timeous processing of client transactions and requests by admin service providers
• Capitalize on opportunities to demonstrate superior customer service through the provision of courteous and efficient solutions to clients’ needs

Reconciliations
• Daily monitoring the unreconciled items on Silica Reports

Adhoc
• Assisting with Fund ballots


Fund Administration:
Linked Investment Service Provider(“LISP”)
• Investigating LISP queries as they come in and providing statements to LISPs
• Opening of lisp client account numbers and notifying the LISPs
• Sending of LISP related month end information to partners
• Keeping record and maintaining records of what funds are on the LISP platforms
• Logging of queries on AWD and following up on them until they are successfully resolved
• Completing and confirming audit confirmations for auditors
• Completing the fund loading templates, sending to contacts and providing all information necessary to load funds on the platform.
• Following up and keep track of the loading of funds on platforms

Rebates
• Send rebate calcs to LISPS

Adhoc
• Loading of LISP data on Coruscate
• Finswitch linking of accounts
Job Evaluation Criteria Formal Education
Matric

Experience:
Understanding of collective investments
3 years experience in similar type role
Critical Competencies

Knowledge
Computer literate in Microsoft Office, particularly Excel
Knowledge of the investment industry
Good numeracy
Excellent communication skills (verbal and written)
Financial Services industry, specifically Asset Management


Skills and attributes
Accuracy and attention to detail
Reliability
Pro-active (self-starter)
Team player
Analytical
Professional
Planning and organizing
Presentation & communication skills
Problem solving & analysis
Able to use initiative
Creative
Ability to work in a pressurized, fast paced environment

Only short-listed candidates will be contacted