An opportunity has become available for an experienced Client Services Assistant within the Logistics Industry.

Minimum Requirements:
•Matric or equivalent qualification
•High level of computer literacy – MS Office
•Minimum of 2 years working experience in Freight Forwarding (Air, Ocean & Road)
•Analytical and love problem solving
•Exceptional communication skills (written and verbal)
•Ability to manager time effectively
•Strong administration skills and able to build strong client relationships
•Able to perform under pressure whilst maintain high energy levels
•Pay great attention to detail
•Able to motivate others and exceed people’s expectations
•Professional and approachable
•Confident and able to liaise / present / negotiate on all levels
•Ability to adjust effectively with new processes and requirements
•Valid driver’s licence and own vehicle would be advantageous

Key Performance Areas:
•Assist Customer Services and Key Account Manager’s with efficient shipment movement
•Responsible for indent monitoring and ensure constant follow up with client and supplier until process is complete
•Ensure rates are applied to shipping documents as per forwarding instructions
•Obtain shipment details and documents, check quality of pre-alert and ensure operations department receive required documents timeously
•Create status report for Customer Service or Key Account Managers
•Assist with resolution of Debtors queries
•Ensure clients, Customer Service, Key Account Managers are updated with regards to daily shipment events
•Manage estimates and advice Customer Service or Key Account Managers of deviations
•Report directly to the Client Services Manager