We are currently seeking a Client Success Manager for a Permanent position.

The CSM will interface with Enterprise Clients and, when required, Mid-Market and SME clients on a day-to-day basis (electronically and in person) to ensure that their expectations are met or exceeded. This position plays a crucial role in the overall success of our Program which helps our clients identify, isolate, and better understand the role of risky driving behaviour and non-Compliance in their drivers and their fleets on their overall Risk and Safety Profile.
The CSM actively manages Client relationships by assisting to reduce churn, increase existing revenue and influence new sales opportunities within them.

Client based in Benoni.

Duties & Responsibilities
• Operate as the lead point of contact for all matters specific to your clients
• Manage Clients’ Program implementation according to company standard, including Deployment roll-out planning, Program Experience and performance related to their program goals and expectations.
• Work alongside other teams for Pilots and New Deployment Projects.
• Establish and own overall relationship with Portfolio of clients, which include: Increasing adoption, ensuring retention, upselling and satisfaction. Build and maintain strong, long-lasting customer relationships. Develop a trusted advisor relationship with key customer stakeholders and executive sponsors. (Multi-level and cross functional interaction) and drive continued value in Risk Mitigation using our products and services
• Liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. (Including requirement gathering from clients, briefing of internal teams and project management as and when required.)
• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. In accordance with Client’s Program Plan/Strategy.
• Manage customer expectations.
• Forecast and track key account metrics.
• In accordance with Client’s Program Plan/Strategy. Identify and grow opportunities within your client base through account planning. Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
• Keep clients informed of product and service developments
• Project Manage assigned Clients’ Program implementation, including Deployment roll-out planning, Program Experience and performance related to their program goals and expectations. Establish and maintain Client Program Plan/Strategy.

Desired Experience & Qualification
Grade 12
Degree / Diploma / Higher Certificate within the Transport Sector and/or Risk Management
Minimum 5 - 10 years of experience in Customer Service or a similar role
Good experience in an Account Management/Support/Administrative environment
Experience within Logistical/Transport/Risk Management Industry will be highly advantageous Labour legislation, and Bargaining Councils
Networking Skills
High Level Computer Literacy
Own transport

Package & Remuneration
Salary: R25K - R30K (depending on experience)
Contract: Permanent
Location: Benoni