Role: Clinical Digital Lead (Senior x1 & Junior x1)
Location: Sandton

Description:
Person centred health and care focuses on dignity and respect, information sharing, participation and collaboration. Person centred care highlights a way of thinking and acting that focuses on a partnership with an individual to ensure that their immediate needs are met – providing choices and respecting their choices while at all times still delivering an exceptional level of care with a strong focus on respect and compassion. The focus is on a holistic approach to wellness, putting the patient and their families at the centre of the quality care model, maximising patient satisfaction while at the same time digitally enabling of tomorrow.

The Clinical Digital Lead will support and facilitate best practice and efficiency in the clinical domain by implementing focused clinical digital improvement strategies. This individual will collaborate with the health informatics officer, clinical digital managers/leads, digital advisory boards, physician advisory boards, clinicians and relevant hospital ExCo team members to drive digitisation strategy.

The incumbent will support the implementation of electronic medical record system, CareOn, in each of facilities by providing training and operational support to medical doctors and other healthcare providers to facilitate the best and safest care that is digitally enabled. The individual will serve as a liaison between clinicians and the Health Informatics and Technology (HIT) Department throughout the project implementation and, thereafter, the maintenance period. The individual will facilitate communications and feedback from and to the HIT Department and the end-users at a facility level by continually garnering feedback, identifying areas for improvement and developing appropriate solutions to address said areas.

The Clinical Digital Lead will ensure the successful implementation and adoption of CareOn within all of facilities nationally, ensuring we achieve our clinical digital objectives and the strategy of person centred health and care, which is digitally enabled.


Responsibilities:
Primary Objectives
Work with HIT Department to support the efficient design, implementation, and use of health technology within and to provide the best and safest, digitally enabled health and care.
Support the HIT Department in driving the adoption and implementation of health technologies such as Electronic Medical Records (EMRs), Electronic Health Records (EHRs), Computerised Physician Order Entry (CPOE), Clinical Decision Support (CDS) systems, Health Information Exchanges (HIEs), and other technologies used in the clinical setting.
Design solutions to support Health Information Officer needs in line with business requirements and best clinical and information technology practices, while also guiding the clinical and IT departments on methodologies, processes and best practices according to Enterprise Architecture ramework and Information Security principles.

Clinical Digital Effectiveness and Business Improvement
Support the roll-out and implementation of EMR across all its facilities from a clinical perspective, to ensure health care providers are onboarded, trained and supported throughout the transition from paper to electronic.
Assist in the development of an integrated health information system, connecting clinical systems and health technology, from a functional, governance and framework perspective.

Quality Assurance
Drive the quality improvement processes in the EMR project to ensure the system delivers the highest level of care.
Focus efforts on improving the overall quality of the electronic system so as to drive user adoption.

Healthcare Providers System Support
Assist in the enrolment and onboarding of doctors and healthcare providers onto the system through the facilitation of various onboarding processes.
Provide guidance to doctors and other healthcare providers as an expert on the CareOn system.
Continuously focus on troubleshooting to identify potential problems and escalate unresolved queries to the relevant stakeholders.
Ensure that where a third party is involved that there is continual follow up to achieve resolution of the query.
Analyse workflow processes and communicate to the HIT Department, areas identified that could potentially assist in improving patient services and satisfaction aligned to the strategy of Person Centred Health and care.
Participate in related project, departmental and team meetings as required.
Interact and communicate with Doctors and Health Professionals, assess needs and priorities, document these and prepare and present timeous up to date and current data for communication to Management.
Assist in Sigma calls logged to the Health Informatics team.
Ensure that minimum requirements are met to determine system readiness, this may include passing certain requirements.
Ensure that “downtime” processes are adhered to in line with the Standard Operating Procedures SOP’s) and the training provided in this regard.

Change Management, Training and Development
Drive content development through research, advice from and in collaboration with the Digital Advisory Boards.
Participate in end-user-testing, and drive testing of the platform to ensure it meets clinical needs.
Drive cross-functional development and testing of content with various stakeholders and teams.
Drive development and maintenance of support and training content, through the e-Learning platform as well as online CareOn support.
Develop SOP’s around CareOn implementation for future rollout.
Drive change management processes surrounding the transition to a digital platform, support and encourage clinicians through the transition and thus ensure the highest level of user adoption.

Governance, Risk and Compliance
Ensure full compliance to statutory regulations, policies, procedures, best practice and professional standards according to the highest industry standards in the adoption and use of e-health.
Keep up to date with evolving policies and procedures, and digital improvement strategy

Best Practice Benchmarking and Research
Keep abreast of current research in health informatics and technology for the benefit of business sustainability, alignment to the highest industry standards to enable the best patient care.

Requirements:
Clinical degree at NQF level 7 is essential.
Registration with the Health Professions Council of South Africa
3-5 years working experience in a clinical environment.
Experience in training, coaching and mentoring and providing IT system support to end users.
Experience in working on an electronic medical record (EMR) system.