National Debt Advisors (NDA), an established Debt Review company based in the heart Cape Town, seeks an experienced and skilled Team Leader to manage the performance and service quality in the Collections department. The ideal candidate would be experienced in the Debt Review industry, having managed and evolved a team of inbound and outbound agents in a call centre environment. Are you ready to strengthen your expertise in a renowned and growing business? We offer a diverse and stimulating work environment, professional development and terrific incentives!

Qualifications and Experience:

• Matric (essential)
• Related Diploma or degree (advantageous)
• Clear ITC and criminal record (essential)
• Min. 2 years’ Debt Collection experience (essential)
• Min. 2 years’ Debt Review experience (essential)
• Min. 2 years’ Team Leader experience in a collections environment (essential)
• POPI knowledge (advantageous)
• Knowledgeable in Payments Distribution Agents
• Familiar with payment processes, tools and systems

Competencies:

• Ability to work accurately whilst under pressure
• Ability to understand and communicate complex data and results
• Ability to build and maintain relationships
• Strong problem solving, decision-making, and conceptual thinking skills
• Ability to persuade and influence
• Proficient in debt collection systems and technologies
• Excellent verbal and written communication skills
• Strong Customer Service skills

Responsibilities:

• Managing a team of Payments and Collections Administrators
• Driving team targets in accordance with the department's KPI requirements
• Evaluating data and using the information to boost productivity and ensure steady staff development
• Ensuring high collection and retention rates
• Managing the collection book at optimal capacity
• Providing encouragement, training, coaching and performance improvement plans to agents where necessary
• Ensuring adherence to compliance requirements through call listening and performance evaluation
• Liaising with other departments to ensure departmental synergy and ultimate company success
• Ensuring relevant HR documentation is submitted electronically as well as manually

Please Note: Correspondence will only be conducted with shortlisted candidates. Should you not hear from us within 7 days, please consider your application unsuccessful for the specific vacancy you applied for. All applications sent to National Debt Advisors will go onto our database and once a suitable vacancy becomes available, we will be in contact with you.