Research and identify new media platforms to be utilised for members and other stakeholders; Develop and maintain a Social Media strategy; Establish processes and structures to develop content for, receive and respond timeously to member and stakeholder enquiries raised on social media platforms; Attend to member queries related to enrolment and membership, tax certificates, benefit confirmations and engaging with prospective members on new media channels (Not exhaustive list); Identify, respond and forward member and stakeholder complaints as per existing processes; Manage the response rate and turnaround times and effective response to member queries, complaints, compliments and comments on social media platforms; Develop content, design and package material for distribution on social media platforms; Ensure that all member communications on social media platforms are aligned to strategic plan, objectives and policies.

Appropriate degree in Communication, PR, Digital Media, Marketing or equivalent NQF 7 qualification; At least 3 years communications/marketing or public relations experience; Qualification and/or experience in managing Social Media channels and internal/corporate communications will serve as an advantage; Communication skills; Writing, proofreading and editing skills; Computer literacy skills

PEOPLE WITH DISABILITIES ARE ENCOURAGED TO APPLY.

Please send a Word Format CV.