Community Manager - Johannesburg

2019/01/29 8:19:16 AM
Job Description
As a Community Manager for Cookpad in South Africa, your role will be to help build a user community that people want to be a part of. This is a contract position and the successful candidate will be able to work remotely.

More about Cookpad
Our purpose at Cookpad is to make everyday cooking fun. Not just because we like food but because we believe that cooking is key to a happier and healthier life for people, communities and the planet.

Everyday, home cooking has a profound impact on ourselves and the world around us: it makes us healthier, connects us with our friends and family, and makes our environment more sustainable. By solving the problems related to everyday cooking and encouraging more people to cook, we believe we can help build a better world.

We are building a team of diverse, exceptional problem-solvers from around the world. We only hire passionate, smart and innovative people who want to make a difference.

Cookpad started out in Japan and is already the largest recipe sharing community in the world with nearly 4 million recipes created by users active in 60 countries.
But we’re only just getting started.

More about being a Community Manager:
You will be passionate about Cookpad’s mission to make everyday cooking fun, and growing the Cookpad community in South Africa.

Activities will include:

look after user growth and happiness
manage user-generated contents applying 'User-First' mindset
use 'Build-Measure-Learn' approach in community retention activities
apply a 24/7 approach to respond to user feedback and solve user problems
work closely with the regional lead/country manager and product team acting as the bridge between users and product
coordinate and post social contents across channels
Is this role for you?

We are looking for people with drive, desire and the know-how to get one step ahead of the need.
You will identify with this role if you:
are interested in how cooking can have a profound impact on the everyday life of billions of people around the globe and on the planet
are fluent in English/local languages
hold a Bachelor degree in Communications or related field
have 3-5 years experience in managing community on a social platform
have working knowledge of Google Drive
have strong communication skills with the ability to build and maintain good rapport with users through writing, and handle situations with confidence, tact and resourcefulness
are highly organized and able to multitask
are willing to travel locally
have previous experience working in an international team environment
Job Type: Full-time

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