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Contact Centre Manager - Sandton Verfied

Salary Negotiable Sandton, Gauteng Sandton, Gauteng 7 days ago 04-07-2025 5:04:04 AM
SUMMARY

Are you passionate about delivering exceptional service and driving operational excellence in a healthcare setting? We’re looking for a dynamic manager to lead and oversee the daily functions of the Contact Centre departments with a strong focus on patient satisfaction.

Our client is looking to employ a Contact Centre Manager based in Sandton (EE Position)

RESPONSIBILITIES
Oversee and coordinate all operational functions within the Contact Centre
Drive a positive customer experience
Provide leadership and guidance to the team within the 124 Contact Centre
Develop and nurture strong relationships with key stakeholders

Requirements:
Matric is a must!
Diploma in Business or Health Management is essential
Degree in Business Management (Desired)
Certificate in Call Centre Management (Desired)
5 years Contact Centre experience, preferably in Health Care environment
3 years managerial, coaching /mentoring experience is a must.
CAD system
EMS environment
Computer literate in Microsoft Excel, Word and Outlook / MS360 /WebFleet

Recruiter: Kelly