Position
Control Room Operator

Reporting to
Branch Manager

Job Function
To be the first contact in case of emergencies and to inform the relevant key holders within the company. To ensure that communication is maintained with all sites, co-ordinate, monitor and record all communication from various sites, technicians and drivers.

Personality traits & attributes
? Honest
? Dedicated
? Hardworking
? Able to handle pressure
? Organised

Job Criteria

• 2 Years Control Room Experience
• Word, Excel and Microsoft Access
• Tracking System knowledge
• Power track
• CCTV Monitoring
• Telephone Etiquette certificate

Equipment used
? Computer and general office equipment

Activities
• Monitor, trouble shooting and managing of staff and equipment usage and work progress.
• Must answer all incoming calls professionally and efficiently.
• Accurate record keeping.
• Constant communication with Responders, drivers, managers and supervisors.
• Vehicle tracking and monitoring.