Control Room Operator - Germiston Verfied

R 9500 per month Germiston, Gauteng Germiston, Gauteng more than 14 days ago 10-12-2020 11:45:44 AM
04-02-2021 11:45:44 AM
POSITION: CONTROL ROOM AGENT (VEHICLE TRACKING)
LOCATION: Germiston
REPORTS TO: Control Room Manager
REMUNERATION: R9500 + Bens
JOB TYPE: Permanent position
START DATE: Urgent post

JOB BRIEF:

The main purpose of the position is to attend to all vehicle tracking control room activities during the shift..

REQUIREMENTS:

The suitable applicant is required to meet the following. Only applicants who meet the below listed criteria will be considered:

Experience required

• Grade 12 Senior Certificate
• Must be PSIRA Registered
• 2 – 5 years control room call centre experience essential
• Previous experience in vehicle tracking industry is a must
• Strong CAMS knowledge
• Strong call handling, vehicle monitoring, and vehicle tracking experience is essential
• Must have own car
• Must be willing to work night shift and on weekends

Competencies required

• Must be alert and have the ability to think on their feet
• Excellent problem-solving skills
• Must be self-motivated and reliable
• Good telephone etiquette
• Computer literate

DUTIES: The ideal applicant will be required to perform the following duties and should display the below listed
KPA’s in their CV’s and during the interview.

• Monitor Clients Fleet and personal vehicles
• Respond to incoming events from fleet systems and vehicle tracking units by contacting clients to confirm or verify that all is in order with
Fleet/vehicles
• Attend to inbound calls from clients testing units or requesting positions on vehicles.
• Respond to and resolve all telephonic queries received
• Verify client details
• Prioritize urgency of queries and requests received
• Log all calls and record all action taken for queries received on CAMS
• Liaise with Law enforcement to ensure that stolen vehicles are recovered
• Liaise with Emergency Service companies to ensure that client is attended to
• Liaise with clients to advise on the progress of the recovery
• Provide management reports on all activity

TO APPLY:

Applicants who meet the above listed requirements are expected to email a comprehensive CV which provides a detailed description of the duties and reasons for leaving listed. Additional information required to complete your application includes:
1. Copy of matric certificate
2. Copies of relevant tertiary qualifications
3. Copy of Driver’s license
4. Copy of last pay slip
5. Copy of ID

ADDITIONAL INFORMATION:

COMMENTS: When applying for jobs, ensure that you have the minimum job requirements.

Recruiter: Omnistaff