Purpose of Position:
As a Control Room Supervisor (CCTV), you will be responsible to ensure that all equipment or any other surveillance equipment in the iCentre is fully operational. You will also be responsible for training of new recruits and programming of the CCTV cameras. To analyze all signals that came through during the previous shift and controllers’ stats. Head of Technology to be informed of faults/incidents and how it was resolved, and to ensure that agreed levels of service and contractual requirements are achieved as a minimum.

Requirements:
Must be able to work 12 hour day and night shifts
Previous CCTV monitoring experience is highly advantageous
Previous Supervisory experience within a security control room highly advantageous
Grade B PSIRA or at least C
Experience with CCTV monitoring software/platforms is highly advantageous

Duties:
To ensure all equipment in the control room is fully operational and report all faults to the relevant technical support structure
Analyze all signals received during the previous shift and report findings.
Focus on escalated events
Review controller reporting for previous shift on Telegram and action where required
Manage and maintain false alarms (environmental, client interaction & schedules)
Creating client profile on Listener for all new clients from the client information document and maintain all profiles
Allocation of alarm / panic radios on Listener where required - Listener
Responsible for the time and attendance of all iCentre staff
Administration on staffing schedules and forms (e.g. site checklist, training form)
Review on monthly hours worked of all iCentre staff
Monitor of controller’s performance in the workplace
Monitoring of controller’s acknowledgement and finishing times daily
To ensure standard operating procedures are always followed
Ensure full compliance with policies and procedures
To provide the needed training based on performance
To provide training for new recruits.
Completion of training registers.
Remote training to be recorded and saved per Zoom session.
To assist controllers with after hour support via company cellphone
To monitor access and egress of personnel and respond to breaches
Review all incidents, which occurred during a shift, to ensure that all information is captured and recorded within the guidelines.
To ensure integrity of the security systems is maintained. Spot checks on cameras that need cleaning
To comply with data protection guidelines regarding disclosure of personal and confidential information held on the security databases
To maintain a key element of the Control Room function by utilizing the technology available to ensure that as far as possible the building remains secure and any suspicious activity is noted and communicated in line with standard operating procedures
Care to be taken regarding personal appearance and hygiene at all times
To monitor and operate CCTV monitoring platform, Listener, Telegram & Sniper as well as future platforms. Respond to incidents as quickly as possible.
To conduct a patrol of the premises using CCTV internally noting results in the Daily occurrence log.
Log all job cards on Listener
All incident information to be logged and captured accordingly (Monitoring platforms i.e. CCTV monitoring platform, Listener, Sniper) etc.

Salary is market related