Reference: 6028 SJ

Job Description:

Lead and develop synergies across the team supporting the COO areas
Effective internal stakeholder management with areas that contribute towards the success of the COO value chain and the interplay with Commercial,
Co-ordinate across peers and executive leadership team to ensure the submission of annual plans (i.e. POPs), quarterly updates (QBR) and monthly submissions to BNP PF Central
Deliver the compliance of procedures and policies across the areas by strengthening the first line of defence
Ensure the monitoring and delivery of audit remediation recommendations
Support the respective Executives to ensure the governance of partners and vendors and ensure service levels are met
Effective budget and cost management for the COO value chain
Centralisaiton of workforce, dialler and QA management across COO value chain
Reporting and management across the COO value chain
Provide thought leadership and best practice to ensure competitive advantage
Develop and manage relationships with key internal and external stakeholders to enable the company to meet its strategic objectives
Effective integration with BNP group teams and delivery of group requirements
Lead direct reports and their teams to ensure optimal performance, engagement and succession

Qualifications:

Appropriate Bachelor’s Degree or higher
10 years’ senior management experience within a BPO/ Financial Services
Experience in developing and operationalising strategies
Experience in managing outsourced providers and SLA’s