LOCATION: South Africa
STATUS: Consultancy*
DURATION: 1 year

*This consultancy will lead to full-time employment if successful National candidates are encouraged to apply

Description
ABC Expat assists organizations and expatriates worldwide to set up and operate successfully in Africa. As a Business Process Outsourcing service provider (BPO), our range of services is designed to ensure we assist our clients at every stage: company registration, administrative compliance, accounting, HR support, immigration, relocation, office solutions, etc.
ABC Expat was founded in 2015. With our headquarters in France, we have offices now in Kenya, and Uganda; and we will soon be operational in Tanzania, South Africa, Nigeria, Ivory Coast, Senegal, Morocco and Egypt.

Mission

The Country Representative (CR) will launch, manage and grow the company’s activity in the assigned country. Autonomous and results-driven, you will be in charge of operations management while support functions will be managed by the holding company and the digital platform. You will report on the branch performance to the holding company while ensuring the company’s expansion is in line with the group policies and values.

Outstanding planification skills and excellent customer service skills are decisive to fulfil this mission successfully. With a strong focus on business development, this position requires a real capacity to manage a team, a taste for entrepreneurship and a knowledge of Sub-Saharan Africa. It is a cross-discipline position in a fast-paced environment.

Responsibilities
The CR is responsible for the operations management of the country office, s/he represents ABC Expat with Customers, Officials and Partners in the assigned country.
• Implement locally the group strategy (vision, values, mission, objectives, etc.)
• Launch, use and promote the company’s digital platform to Clients and Beneficiaries
• Deliver Business Process Outsourcing services to Clients with high-quality standards
• Develop business locally with our existing network of regional clients
• Identify new Leads and develop sustainable business relationships locally
• Identify new Partners and build reliable and performant partnerships locally
• Raise brand awareness through local marketing and communication coordination
• Maintain and expand corporate client’s database through meetings and networking
• Share valuable feedback from the field to enhance the group performance locally
• Liaise with the holding on the support functions (sales, marketing, fiancé, hr, etc.)
• Send weekly reports and provide feedback from the field to the holding
• Remain knowledgeable on the company’s scope of expertise

Profile
An innovative and strategic thinker able to reach company’s performance objective in a competitive business environment while respecting the company’s values, polices and quality standards in order to ensure customer satisfaction

• Proven sales experience in B2B with top management interlocutors
• Good understanding accounting and human resources legal framework
• Familiarity with customer management via digital platform
• Solid knowledge of expatriation market dynamics and requirements
• Self-motivated, autonomous and results driven
• Customer service focus and attention to details
• Strong communication, negotiation and interpersonal skills
• Computer use competency (MS Pack Office, Slack, Dropbox, Perfex, etc.)
• Proficiency in French, English and ideally in another language
• High school degree and/or degree in Business Development or related field
• Minimum 2 years of professional experience (a plus if abroad)

This position offers a great career’s plan with uncapped commissions within a fast- growing pan African group. If you are interested in this job opportunity, please send your CV and cover letter before November 15th 2021.