Credit Control Manager Johannesburg East, Gauteng

Maintain an effective and professional credit control system in the Insurance Industry. Ensure the team is effective and collections up to date monthly. Must have 10 years’ experience in credit control management.

Qualifications: Must have matric. A diploma in credit control management and an insurance qualification an advantage.

Main Duties and Responsibilities

Risk Management

Plan and initiate strategies for premium collections.
Ensure that tight credit control is maintained on all outstanding insurance premiums through coordination of all collection activities and management of credit control staff:
ensures prompt collections
Correct payment allocations
Account reconciliations
Where required, initiate proceedings to ensure outstanding debts are bought to a satisfactory conclusion
Develop and implement collection policies and procedures and review same on a regular basis and submits appropriate improvement plans and strategies
Identify and apply changes in the insurance industry.
Accuracy and high attention to detail.

Operations

Monitors and controls the outstanding premium book.
Compiling of reports for Finance. Commissions, debit commissions, debit order submissions, age analysis.
Compiles, disseminates and monitors implementation of collection policies, procedures and FSB

Ensures maintenance of broker database in terms of FAIS

Analyze arrear premiums on monthly basis.
To ensure strict and continuous follow-up of outstanding premiums.
Regularly review non-performing brokers in terms of late payments and plans/strategies for recovery of those premiums.
Performs other duties that may be assigned from time to time.

Prepare operational analysis of monthly results & trends.

Implement, recommended and maintained credit control standards, process flows (policies and procedures).
Ensure that staff complies with the company’s internal control/risk evaluation
Actively train credit controllers and accounts/reconciliation clerks
Workflow
Targets/goals to be met
Staff performance

Client Service

Handling of queries and feedback to internal/external customers.
Continuous improvement of service delivery in terms of service level agreements and optimize performance management.
Develop relationships with clients and sales through on-going communication.
Optimize business process efficiency.

Other

FSB maintenance
Ensure that the FSP is compliant in terms FAIS
Intermediary Contracts

Agency applications and ensuring all documents are up to date.