Job title: CIC Credit Controller (Exports)
Function: Shared Services
Reporting to position: CIC Credit Business Partner

Purpose of the job
Responsible for contacting debtors and collection of outstanding payments, as well as managing claims and disputes arising from the export customers. Internal & external stakeholder management and relationship building is key to this role.

Key Responsibilities
Analyze payments and identify short payments and disputes.
Reconcile differences and apply the payments to invoices.
Contact debtors for payments/outstanding amounts on accounts.
Send letters of demand (post reminders, follow-ups and final demands being sent out)
Manage the process of collections to legal action.
Conduct reconciliations once payment has been made.
Investigate validity of claims when a customer submits a complaint.
Handling of quality claims (e.g. glass in wine, open bottles, etc.)
Off-setting of in-country expenses (marketing/advertising) to be deducted from invoices
Collecting information for reports on the claims and disputes that have been submitted
Manage VAT implications.
SA Reserve Bank approvals update annually.
Identify repayment opportunities for accounts in default.
Repayment requests management
Allocate payments received to open invoices.
Allocate payments as per remittance received.
Apply applicable discount as per term.
Build, support and maintain healthy, diverse internal and external relationships to ensure achievement of organizational goals. 
Keep minutes of stakeholder meetings
Proactive risk identification, mitigation, and management
Ensure compliance to Order to Cash policies, procedures
Compile, submit and present various reports as require.
Provide progress reports and performance reports when required.

Job Requirements

Education

Relevant tertiary qualification or Credit Management diploma (international /local)

Experience
Proven experience in exports
3-5 years’ experience in collections and accounts receivable
Good and broad understanding of credit risk management domestic and international
Experience within a collections and accounts receivable department
Good understanding of export regulations and VAT
Good financial modelling skills
Working knowledge of FMCG
Liquor industry knowledge
Good understanding of business processes, controls, and documentations.
Excellent written and verbal communication skills.
Strong attention to detail and confident in asking questions.
Highly motivated and enthusiastic and able to respond to changes in priorities
Confident and articulate collaborator
MS Office applications advantageous
Own Reliable transport to Parva Head Office in Stellenbosch.

Deliver:
Play to win & celebrate success.
Deliver the goods.
Shape
Think consumer first.
Make courageous moves.
Connect
Champion a culture of belonging.
Learn, share & reapply.
Develop
Have real conversations.
Embrace learning & growth.