We are looking for an experienced Credit Controller for a National Company in the Medical Industry in Port Elizabeth.

Purpose of the position:
The main purpose of the job is to track down the debtor and collect the payment of the outstanding medical accounts.
This may mean negotiating a payment plan or in extreme situations, handing over the debt to the Company’s Legal Recoveries Department.

Requirements:
Minimum of 1 year experience as a Debtors Clerk or Credit Controller
Matric (Grade 12) or equivalent qualification
Must have solid understanding of accounting principles – debtors or creditors experience
Must be PC literate – intermediate to advanced knowledge of Word and Excel
Must have sound experience in medical aid administration

Skills Required:
Ability to work in a team
Ability to assess, reconcile and collect large volumes of outstanding accounts whilst achieving targets and tight deadlines
Must be able to perform under high pressure
Flexible to adapt to changes in daily routine on short notice
Excellent telephonic communication skills
Apt in negotiation and persuasion, assertive and tactful
Ability to be polite and compassionate without lacking confidence
Experience in medical practice administration will be beneficial

Duties:
Collection of outstanding debt:
The minimum requirement for all accounts allocated to a Credit Controller for collection is a monthly follow up with the debtor. High value outstanding accounts should be followed up more frequently
Ensure that a monthly statement run is completed for all outstanding accounts, i.e. the debtor (patient) must receive a monthly update in respect of his/her outstanding balance irrespective of the medical aid liability
Ensure patients are accurately identified and traced for collection of debt
Ensure that all medical aid claims are submitted within the regulated time frame in respect of the Medical Schemes Act and that any rejections are promptly dealt with in the regulated time frame
Negotiate payment terms (AOD’s) and methods with patients, whilst reviewing the account information on the Practice Management System and making any necessary changes to ensure that the information on the system is valid and up to date
Ensure that the payment terms (AOD’s) negotiated above is strictly adhered to and should there be any defaults, the company’s internal regulations must be followed
Do not accept stalling and objections to payments of accounts from debtors
Accurately record the collection status and relevant collection notes for each account on Practice Management System
Hand over accounts to the Legal Department for collections timeously and in line with the company’s internal regulations in respect of such accounts
Ensure that estate accounts are handed over to the Legal Recoveries Department for management timeously and in line with the company’s internal regulations in respect of such accounts
Management of outstanding debt:
Achieve the monthly debt collection target as set by management
Effectively manage the outstanding debt to prevent bad debt write offs, medical aid stale claims and prescription of debt
Debtor and Medical Aid Claim Liaison:
Communicate with debtors and medical aid officials by telephone and/ or written correspondence to attempt to collect urgent payment of outstanding accounts
Provide thorough, efficient, and accurate updates on medical aid payment processes to debtors
Accounts in Credit:
Determine and action all accounts in credit.
Action the accounts in credit according to the company’s internal regulations in respect of such accounts.

Salary is market related

This is an EE position.