We have an exciting career opportunity for an experienced Global CRM Manager to join a growing African betting company at their offices in Cape Town. They are looking for someone who will build and maintain profitable relationships with key customers. If you are a team player with leadership skills and superior product knowledge, this job could be perfect for you!

Your key job responsibilities as the CRM Manager in Cape Town will include:

- Building and maintaining profitable relationships with key customers
- Overseeing the relationship with customers handled by your team
- Resolving customer complaints quickly and efficiently
- Keeping customers updated on the latest products in order to increase sales
- Meeting with managers in the organisation to plan strategically
- Expanding the customer base by upselling and cross-selling
- Understanding key customer individual needs and addressing these
- Conducting business reviews using CRM programs
- Knowing your competition and strategising accordingly

Requirements for this CRM Manager job in Cape Town:

- A bachelor’s degree in administration or a related field
- A minimum of 3 years’ experience
- Excellent interpersonal and communication skills
- Proficient in all Microsoft applications
- Experience with a CRM tool (Salesforce, Optimove, Braze, Optimice, FastTrack)
Superior product knowledge
- A team player with leadership skills
- Maintain a positive attitude focused on customer satisfaction