We are seeking top local South African talent to join our Customer Advisor team at our Cape Town offices (in Diep River, Southern Suburbs). This means people who are passionate about succeeding in their work and their careers, while consistently delivering world-class customer service & payment assistance to our customers.

In this role, you will have the opportunity to show off your customer service skills when assisting our customers.

We provide our people with:

Permanent full-time job opportunity
Market related basic salary (plus incentives)
Induction training when you start with us, so that you are fully equipped to succeed in your role
Free company transport after working a late shift
Shuttle Services available from certain pick-up / drop-off points (T's & C's)
Career growth and development opportunities – we believe in the personal development of all our people and promote from within the business whenever possible

Onsite Facilities:
Gym Access
Doctor & Nurse
Beautician
Hairdresser
Prayer Rooms (Males & Females)

Minimum requirements:

Grade 11 and above
Minimum of 6 months - 1 year recent customer service experience within a Contact Centre dealing with UK customers
Excellent command of the English language, with a neutral accent
Call Centre environment experience is essential, with a great understanding of the International market
Computer literate - Typing speed of 21 WPM
Ability to work rotational shifts, between 9am - 10pm (Monday to Sunday including Public Holidays).
Objection handling skills (Essential)
Target-driven and able to work in a high pressurized environment
Clear Credit and Criminal Record

Duties & Responsibilities:

Liaise with clients telephonically - assisting customers with their utility accounts such as billing and invoices queries in a customer-centric manner
Meet and exceed the customers expectation
First call resolution
Adaptability to handle pressure
Ability to work in a team orientated environment
Resilient to change
Building rapport with customers
Achieving set targets
Problem solving - reaching appropriate solutions that will best suit the customer and business
Handling disputes

All the best with your application!!!
Recruitment Team - Diep River