Customer Claims Clerk - Welkom
Our client requires skilled individuals to assist in the Claims department. resolving disputes on claims returns.
Individuals who have solid knowledge of Customer services and Cash processes are encouraged to apply promptly.
KEY PERFORMANCE AREAS:
· Ensure all dispute management cases are assigned correctly and incorrect assignments are rectified within the set timeline
· Investigate validity of claims and retrieve required documentation from filling system to support validation of claims
· Resolve valid claims within agreed timelines and escalate unresolved claims to the relevant individual for assistance
· Decline invalid claims with the required written documentation
· Ensure compliance to the Credit Returns Policy is adhered to in the performance of duties
· Process monetary credits to adjust short credits
· Ensure weekly filing of relevant documents and customer correspondence
· Perform health checks on credits created to ensure all credits are billed and posted to the required accounts
? Minimum of 2-3 years experience in Customer Service, Accounts Receivable or Sales/Office Admin.
? Computer literate – MS Excel, Word and Outlook at an intermediary level
? Proficiency in using SAP
? Good communication skills
? Good knowledge of Financial accounting standards
? Strong decision making and judgement skills
R7 500.00 PER MONTH.