Customer Developer - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 20-11-2019 8:30:11 AM
15-01-2020 8:30:11 AM
Reference: 5182 SH

Job Description:

Are you fanatical about knowing everything you can about your customers? Are you inspired by managing a portfolio of globally recognized customers, where you have the ability to impact their business success? The Customer Development role is essentially responsible for interfacing with a portfolio of high profile Corporate level customers.
Protecting ARR via customer retention and satisfaction programs derived from the Customer Experience Strategy
Growing ARR per key account by upselling existing and new services into the account base
Review Customer Account Plans for the designated base in order to deliver on the outcomes of the upsell strategy.
Management of key deployment projects where required in customers, coordinating various parties across business in order to deliver on the required outcomes.
Relationship building through regular customer meetings and/or interaction
Face-to-Face customer engagements and education – a dynamic educator and presenter able to perform under pressure and even troubleshoot where required
Business and commercial understanding in order to plan strategically in client patch –Cost Benefit Analysis, Cost to acquire
Deal negotiation, contract and SLA management where required in key accounts, with support from the Customer Success Manager
Being decisive and confident where required in order to execute on customer requirements within strict time frames in order to delight clients

Qualifications:

Degree or Diploma that includes Business Management and/or Information Technology
Must have an IT Background
At least 5 -7 years in a fast paced, dynamic and entrepreneurial company
At least 5 years’ strategic account management type experience
Proven experience in time management of complex and varied tasks
Proven sales success
Proven revenue retention
Proven revenue growth
Ability to engage at C-Level with ease
Meeting and Greeting Skills
Engaging Technical Presentation Skills
Listening Skills
Flexible Communication Skills towards different audiences in a customer
Positive Approach
Body Language
Problem Solving Skills
Diplomacy and ability to adapt social style according to audience
Ability to empathize
Presence of Mind
Product and Organization Knowledge