Customer Service Consultant - Bloemfontein

2019/10/05 5:29:27 AM
Clover’s corporate strategy is to build onto existing competencies within the Group and to establish a culture of exceptional performance with a view to set a platform for future market expansion.

Duties & Responsibilities:

Responding to customer queries by telephone, email and online chats
Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment Processing pertinent information into relevant databases
Customer relationship
Problem solving tasks during shift
Handling and taking full responsibility for customer related queries
Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome
calls, failed purchases, etc.
Excellent time management and adherence to schedule
Performing extra tasks given by managers / shift supervisors as required

Experience & Qualification:

Be in a possession of a Certificate
Be a self-starter, self-motivated & goal orientated
Be able to work independently yet be a team player
Be an analytical thinker with problem solving ability
Be deadline driven & goal orientated
Be able to meet deadlines in a highly pressurised dynamic environment
Be able to handle confidential and personal matters
Be fully computer literate and have accurate typing skills

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