Clover’s corporate strategy is to build onto existing competencies within the Group and to establish a culture of exceptional performance with a view to set a platform for future market expansion.


KEY DUTIES:

Display a professional telephone and Etiquette.
Complete adherence to ISO procedures at all times.
Regular customer contacts to maintain a good relationship and maintain best Customer Service practices.
Follow communication procedures, guidelines and policies.
Meet set deadlines & timeous task completion.
Investigation and logging of all customer complaints on CRM tool, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Keep records of customer interactions
Escalation of problems to the Customer Service Lead or Manager.
To ensure daily, weekly and monthly reports are compiled and submitted timeously
To ensure that all individual and departmental targets are consistently achieved
To ensure courteous accurate and professional interaction with clients at all times
To participate in various ad hoc projects within the Customer Service department


PREFFERED REQUIREMENTS:

Grade 12 or equivalent Business Management diploma
Recommend 3-4 years Customer Service Experience
Capable of working in a dynamic team environment
Fluent in English with strong written and verbal communication skills
Work within established procedures with a moderate level of supervision with an ability to make sound decision by assessing each situation using standard procedures.
Identifies problems and relevant issues in straightforward situation
Basic computer skills with accurate keyboarding skills, experience in using MS Word, Excel, Internet application including email, SAP preferred.
Has developed specialized skills or is multi-skilled in own work area.


PROFILE REQUIREMENT:

Excellent customer service skills
Ability to work under pressure, must exhibit good time management skills
Accuracy and attention to detail
Energetic and enthusiastic
Absolute discretion and observance of confidentiality requirements
Must demonstrate an acute sense of urgency and commitment.
Target driven