Duties & Responsibilities
Ensure accurate daily planning; contact all customers due for delivery; facilitate follow-up sales calls.
Prevent late orders by placing them accurately and timeously.
Confirm all orders with customers to ensure validity and accuracy, before submission.
Correct incomplete orders, check all EDI orders and release / rejecting or escalating queries where required to the appropriate department.
Perform sales activities, customer inquiry management, product, promotion awareness, and customer relationship management to consistently meet or exceed weekly and monthly sales goals.
Assist customer with order make-up using the past orders.

Promote products to customers:
introduce & promote new products & packaging.
inform customers of discontinued products & packaging
inform customers of out-of-stock products & suggest alternatives.
inform customers of products on promotional cycle or sell-out lists
introduce & promote empty returns to customers.
Encourage the sale of full cases & pallets (where applicable), offering alternatives to single/ by unit product requirements.

Responsible for the maintenance and update of customer files and records:
Ensure that information on the customer's product portfolio is kept up to date and their records are accurate from a contact and product delivery perspective.
Ensure all customer queries are dealt with timeously and efficiently, being a 'single point of contact' and 'first point of resolution.'
Handling customer queries via effective Case Management.
co-ordinate with appropriate departments to ensure customer queries are solved within SLA.
complete sales and/or returns activities in salesforce in order to ensure visibility and reporting.
follow-up with customers regarding all queries lodged and assess satisfaction.
ask for assistance to resolve the customer query immediately, preferably without the need to pass it to another consultant / department.
escalate concerns to the appropriate stakeholders.
Customer B2B Education: Provide remote training or guidance to users on how to navigate the application and place orders

Desired Experience & Qualification

Experience
A minimum of 2 years' experience telesales, customer service or call centre environment.
Understanding of call centre operating models, performance requirements and reporting.
Previous experience with order taking in a call centre environment.
Good telephonic communication skills & etiquette and the ability to use telephone-based selling approaches to meet targets.
Order Management experience
MUST BE ABLE TO SPEAK : IsiZulu, English ,Sesotho, Afrikaans, Tswana , IsiXhosa, TshiVenda & Tsonga

Package & Remuneration
Salary : R13800
Various locations in Gauteng
Must be able to speak all languages : IsiZulu, English ,Sesotho, Afrikaans, Tswana , IsiXhosa, TshiVenda & Tsonga