Customer Service Manager - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 07-01-2022 6:10:23 AM
Are you a Customer Service Manager looking for an exciting job opportunity in Cape Town? Keep reading! An international online wagering service provider offering a wide range of betting and sporting events are looking for you to join their team! You will monitor and manage departmental workload to ensure that the department is delivering impeccable standards of service to customers.

Your key job responsibilities as the Customer Service Manager in Cape Town will include:

- Maintain an exceptional level of knowledge of the department’s policies and procedures
- Monitor and manage the day-to-day operation of the Customer Service Department
- Coach and develop a team dedicated to improving the customer experience when contacting the company
- Work with other Managers within the organisation to improve internal processes and procedures
- Propose, develop, and implement new ideas to drive the department forward and improve efficiency whilst maintaining an exceptional level of customer service
- Review and analyse how customer contacts are handled to identify areas for improvement
- Develop quality and productivity benchmarks across the Customer Service Department

Requirements for this Customer Service Manager job in Cape Town:

- Management experience in a call centre environment
- Experience in an iGaming environment
- Ability to manage and grow a customer service team
- Knowledge of day-to-day customer service department operations
- Understand the importance of customer service to a company
- Creative thinking for maximum efficiency