Duties:

• Management of all customer calls for Distribution and Manufacturing
• Ensure that all customer calls are resolved within 48hrs
• Ensure that all supplier calls and stock is accounted for
• Execution of key performance indicators related to:
• Customer Services
• In full service delivery
• Ensure that all orders are aligned before planning commence
• Ensure that all customer calls logged are responded to within 24 hours
• Prepare for potential new brand take on
• Plan and execute job orders
• Run customer order exception report daily and follow up with customers if no orders were placed
• Set-up new incoming Franchisees and change of hands accounts
• Schedule online accounts on specific delivery days
• Manage online platform to ensure stock codes are reflecting on all brands account
• Delink and update customers e-mail accounts for online as requested
• Posting of invoices to occur daily once debriefing is done
• Assist with stock take preparation and ensure all work is done relating to stock take
• All retail invoices to be checked and filed daily
• All retail orders to be captured on the portal
• Assist distribution with liaising with customers if deliveries are delayed due to breakdowns
• Capture and submit all AOD paperwork timeously
• Communicate all Trade communication to the network timeously
• Assist with Peak Plan

Education and Experience:
• Matric
• Relevant tertiary qualification in Logistics (B. Com or Diploma) will be an added advantage
• Preferably 2 years’ experience in an FMCG distribution environment
• Minimum 5 years’ experience in an admin support function
• Minimum 2 years’ experience in a supervisory role