Outbound Call Center Agent - Cape Town
Recruiter:Global Logistics Internet SA
Location: Cape Town, Western Cape
Salary:Salary Negotiable
Sector:Customer Service Jobs
Job Type:Permanent
Date added:27 March 2020
AA/EE opportunity?:No
Benefits:Not included
Similar Jobs:Customer Service Jobs in Cape Town
We are looking for an Outbound Call Center Agent - Hindi Speaking to join our GLI family in Century City.

At GLI, we encourage a culture of empowerment, creative expression and a positive work-life balance. We offer our employees flexible working hours, remote working options, and Medical Aid contributions. If you’re looking for great coffee, a challenging and exciting working environment, and weekly company events, then this is the place for you!

The purpose of the Outbound Call Center Agent is to convert leads to sales via outbound calls and emails to potential or existing customers. To cross-sell and persuade existing customers to purchase new products and/or services, and to add value and improve our customer’s journey, ultimately creating a better customer experience through our various products and services.

KEY RESPONSIBILITY AREAS:
• Make outbound calls to prospective and existing customers to provide them with information on new products, discounts and services. The main goal is to convert and to get depositing customers.
• Build rapport and engage with customers via calls, emails or webchat to better the customer experience.
• Identify sales opportunities by means of effective listening and questioning skills
• Ensuring a clear understanding of the KPI targets and drive to achieve or exceed them.
• Assist, support and liaise with sales, marketing or other departments in dealing with customer requests and needs in an attempt to optimise sales and revenue.
• Use highly effective, original and targeted retention marketing copy for promotions. This will be done on various online settings, including email, SMS and online web content.
• Prepare required reports relating to job function.

Skills & Requirements for the role:
• Hindi and English Fluent
• Previous sales experience advantageous
• Flexibility to learn and grow in a fast-paced, client-focused, environment
• A multi-tasker who is effective and patient under pressure
• A creative problem solver who is able to prioritize
• A team player who can also work independently
• Previous experience in a target driven environment with proven track record
• Ability to convert leads into sales.
• Valid work permit for SA