Debt Collector Agents - Alberton Verfied

R 5500 per month Alberton, Gauteng Alberton, Gauteng 6 days ago 02-08-2022 1:31:22 PM
Debt Review Agent- Call Centre Environment

Location: Boksburg

Department: Collections (Call Center)

Job Title: Collections Advisor

Salary: Basic R5 500 – excellent commission structure as you will be dealing with High end Clientele & possible overtime,

Experience:

· Good people skills and the ability to engage professionally with distressed debtors.

· Call Centre experience, Inbound and or Outbound.

· Collections - negotiations.

· Alternatively, sales & service experience. Worked with people face to face or telephonically.(Training offered)

Job Requirements/Objectives:

· Work Predictive dialler system to deliver quantity and most importantly quality.

· Target driven and highly competitive.

· Meet the minimum level of productivity standards on an hourly, daily, weekly, and monthly basis whilst maintaining high levels of quality.

· Achieve the required monthly Quality assurance rating.

· Achieve the required monthly team target.

· Prevent Legal Action.

· Educate debtor on consequences of non-payment.

· Continuously develop personal skill that will improve capability to add value to the business.

· Rehabilitate debtors by providing options and alternative solutions as instructed by our clients.

· Flexible in working hours.

· Able to multi task and navigate between different systems.

· Able to work from home if and when required.

Adhere to policy and procedure standards in respect of:

· Accurate and comprehensive recording of all debtor interaction and matter events.

· Always maintain debtor information in a current state and adhere to protection of personal information.

· Clear and professional communication with all stakeholders.

· Strong adherence to reputation risk standards.

· No criminal record that could jeopardise the relationship with our clients.

Behavioural Competencies:

· Able to plan and organize effectively.

· Has a well-developed problem solving capability.

· Displays high energy levels.

· Ability to constructively manage conflict and disputes.

· Highly results and action oriented.

· Acts on own initiative without being prompted.

· Works well autonomously.

· Contributes within team.

· Ability to execute promptly and accurate at the same time.

Ability to work in a disciplined manner and for long periods of time without interruption.
· Assertive personality.

· Integrity, loyal, punctual, trustworthy - no irregular absenteeism or late coming habits.

· Fast learner, adaptable to constant change.

· Able to handle different managerial styles and constructive criticism.

· Self-motivated.

· Professional always, adhere to dress code and company policies.

Essential skills

· Good understanding of the collections process from beginning to end.

· Excellent communication skills, especially verbal.

· Active Listening Skills.

· Questioning skills.

· Well-developed negotiation skills.

· Good computer navigation skills.

· Ensure highest level of service

· Emotional intelligence.

· Apply the correct approach that will result in the best possible outcome (persuasive).

· Ability to absorb pressure well.

Desirable

· Understanding of the POPI Regulations (Protection of Personal Information).

· Understanding of the new debit order process namely Debi Check.

· Understanding of Debt Review and Terminated Debt Review process.

· Legal process – understand the difference between Adverse Listings and Judgement granted.

Equipment, software, and systems used:

· Excalibur 4

· Euphoria – predictive dialer

· Use of a headset for long periods

· Microsoft Office, Word, Excel, Outlook, Diary

Job Types: Full-time, Permanent

Salary: R5,500.00 per month with Excellent Commission Structure