Desktop Engineer - IT /Administration Department.(E.Cape) - Port Elizabeth Verfied

Salary Negotiable Port Elizabeth, Eastern Cape Port Elizabeth, Eastern Cape more than 14 days ago 28-09-2020 8:48:09 AM
23-11-2020 8:48:09 AM
A Construction company based in Port Elizabeth and operating throughout South Africa is looking for suitably qualified Desktop Engineer for
their administration Department.

Reporting to the Financial Manager/Director.

Department Purpose:

To provide the required software, systems, desktop and operational support for the regional company's computer users.

Academic Qualification;

A +
N +

Role Purpose and Key Performance Areas:

The IT Desktop Engineer installs and evaluate software and systems for the organisation. He manages and maintain the GVK-SZ IT systems
and provides analytics, cost saving suggestions and best practice research. This incumbent also provides back up support and maintenance
for regional users as and when required.

Key Performance Areas:

1.Provides backup systems, desktop and network support
2.Manage and maintain the GVK-Siya Zama IT Systems for the region
3.Monitors IT budget, administration and reporting
4.Functions as a subject matter expert
5.Customer Service
6.Teamwork

Experience:

5 Years in IT Desktop Support
2-3 Years Office 365 Experience

Key Performance Areas and Key Performance Indicators:

Provides backup systems, desktop and network support:

Installs, upgrades, support and troubleshoots systems, networks applications, server rooms, and
IT hardware
Diagnoses and quickly resolves a wide range of Windows applications and networking problems for end users
Requests and coordinates vendor support whenever problems are out of scope
Customises desktop hardware to meet user specifications and site standards
Identifies trends by monitoring and analysing incoming calls, problems and support requests
Provides desktop support - troubleshoots problem areas (in person, by telephone, or via remote access) and provides end-user assistance,
manage queries.

Manage and maintain the company's IT Systems for the region:

Interacts with numerous computer platforms - SharePoint, One drive, Mac, BOS, Office 365
Ensures desktop computers connect seamlessly with the company's diverse systems
Identifies risks and determines appropriate mitigation tactics – especially with e-mails and SharePoint threats
Conducts system analysis, researches new technology advances and plans and organises future software and hardware roll-out
Train end users on One drive, SharePoint, BOS operation
Create user accounts, create and maintain distribution groups and SharePoint groups
Maintain SharePoint sites and manage user permissions.

Monitors IT budget, administration and reporting:

Maintains I.T. records and tracking and submits reports as and when required
Creates and tracks hardware and software inventory
Proposes, secures and monitors IT budget and ensures that IT related costing and accounting is accurate and comprehensive

Functions as a subject matter expert:

Maintains adequate knowledge of operating systems and application software used to provide a high level of support
Acts as an expert advisor and provides astute recommendations where applicable to clients, colleagues, and senior management

Customer Service:

Maintain professional relationships with all internal and external stakeholders and suppliers
Ensure personal conduct in accordance with brand and company standard
Ensure personal performance contributes to positive customer experience and customer satisfaction metrics

Teamwork:

Contribute to team performance and morale and bring positive energy to the team environment
Actively pursue personal improvement in line with role requirements; participate in team coaching and training
Display ethical conduct and contribute to an environment of trust and a cohesive winning team culture
Communicate and share effectively; play an active role in positive team dynamics and inter- departmental collaboration
Respect diversity and contribute to an environment that values inclusivity

Should you not receive a response within 2 weeks of applying for the above position, please consider your application unsuccessful, we will
however endeavour to search for suitable positions that may be appropriate to your experience and location.