Are you looking to take on a new challenge in a creative and highly motivated team working to make a positive impact in the world? Keep reading! Our client’s mission is to support the well-being of consumers and enable a more sustainable lifestyle and they’re looking for a Dutch speaking Customer Engagement Advisor to join their team in Cape Town, South Africa. If you’d like to work in an ambitious, professional, dynamic, and multicultural environment, where people work to give their best, but have fun as well, then this job is perfect for you!

Your key job responsibilities as the Dutch speaking Customer Engagement Advisor in Cape Town, South Africa will include:

- Keep a close eye on incoming chat messages
- Process customer complaints and returns independently
- Advise customers independently on all kinds of issues
- Make sure that customers feel that they are in good hands with you in every aspect
- Be in constant contact with their most important customers, with your colleagues from marketing, product management and order processing
- Together with your team, you will evaluate customer feedback from various channels and derive optimisation possibilities


Requirements for this Dutch speaking Customer Engagement Advisor job in Cape Town, South Africa:

- Must be a native Dutch speaker and fluent in English
- You are empathic and enjoy communicating with customers and partners and are always friendly
- You make every customer feel like a king and are familiar with common social media communities
- You enjoy working in a team and bring a high degree of personal responsibility and motivation
- You can think outside the box and are familiar with Microsoft Office
- Ideally, you have already been able to gain initial practical experience in dealing with customers