One of South Africa’s Leading Treasury Outsourcing Company is currently seeking top talent. Their support desk facilitates solutions for clients on Treasury Management Systems.

Fully integrated best practice solution that supports treasury in its entirety, fulfilling cash, debt, and investment needs. A global leader in next-generation treasury solutions in the cloud, empowers CFOs and finance teams to enhance compliance, reduce risk, and gain the insights necessary for strategic financial decision-making. Another section enables companies of all sizes to manage cash, enhance liquidity utilization, streamline electronic payment processes, and boost treasury controls and efficiencies.

Key Responsibilities
Being the first contact for all of our Treasury Management Systems Support Clients
Develop and maintain process documentation, including user guides, technical specifications, and standard operating procedures
Escalate complex queries to subject matter experts as needed
Participate in continuous system testing, validation, and quality assurance to ensure accurate functionality and data integrity
Ensure continuous improvement and effective usage of the system and internal procedural steps to maximise the system’s output
Liaise with clients to ensure that their usage and output of the system flows smoothly
Provide technical support to end-users by addressing Treasury Management System (TMS) issues and optimising system performance

Minimum Requirements
Bachelor’s degree in Finance or Information Technology / Computer Science
At least 2 years of experience in a customer support role
Knowledge or experience in dealing with a ticketing system
Understanding of treasury management systems and treasury operations will be beneficial
Previous experience or knowledge about H2H connections, SFTP/FTP, SWIFT, SQL, Crystal Reporting, Scripting

Job Type:
Full-time
Workplace type:
Onsite
Location:
Pretoria, South Africa
Experience Level:
Entry level