First Line Jnr Support Engineer - Johannesburg
R
15000
per month
Johannesburg, Gauteng
Johannesburg,
Gauteng
more than 14 days ago
13-11-2019 10:14:04 AM
08-01-2020 10:14:04 AM
Large Voice Services Provider which supplies end-to-end telecommunications solutions, including VoIP, Cloud PBX, Cloud Computing and Networking solutions to businesses, requires :
First Line Jnr Support Engineer:
Answering support calls and assisting customers
Creating tickets on behalf of customers
Assigning support tickets to the appropriate engineers
Actioning faults with our Vendors Diagnose and resolve technical issues
Follow standard help desk procedures
Log all help desk interactions
Redirect problems to correct resource Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions Inform management of recurring problems
Stay current with system information, changes and updates
Knowledge of relevant infrastructure. Knowledge and experience of customer service practices Related experience and training in troubleshooting and providing help desk support CCNA
Oral and written communication skills
Customer service orientation
Problem analysis Problem-solving
Adaptability Team interaction Planning and organizing
Attention to detail Passionate about technology
Hunger to learn Self Starter
MUST HAVE OWN CAR AND AT LEAST 3 YEARS CORPORATE EXPERIENCE, VERY WELL SPOKEN.