Are you looking to work with enthusiastic experts who are tackling game changing challenges in entertainment and beyond? A gaming company have an exciting job opportunity for a First Line Support Agent to join their team in Cape Town. If you are ready for a challenge, are full of new ideas and ready to play a role in their ongoing success, then we want to hear from you!

Your key job responsibilities as the First Line Support Agent in Cape Town will include:

- Consistently provide solutions to players and deliver an exceptional customer experience with every interaction
- Support player contacts using webmail & chat, and potentially forums and social media in coordination with Team Leads
- Act with autonomy and creativity to delight and astound players with knowledge and passion for products
- Look for opportunities to improve the player experience by sharing consumer feedback and recommendations to internal Production & Business teams

Requirements for this First Line Support Agent job in Cape Town:

- Strong technical ability– ability to troubleshoot effectively in a technical support environment
- Excellent spelling and grammar
- Experience of Customer Support ticketing tools, knowledge of Salesforce is a plus
- Great understanding of social media activity and its impact with customers
- Proven people skills & strong team player
- Strong communication skills with the ability to work in a complex organisational structure
- Good organisation and logical thinker
- Strong interest and passion for gaming
- Quick thinker – work proactively