SALARY: R15000 basic + car allowance + Cell allowance + Med aid + Pension
LOCATION: Germiston, East Rand
JOB TYPE: Full Time
Great opportunity exists for dynamic, experienced, professional, Telematics fleet bureau consultant within a highly pressured, fun and productive telematics environment. The role offers splendid career growth and advancement.

DUTIES

• Assume responsibility and accountability for all aspects of Client Management ensuring customer needs are attended to and actioned timely
• Maintain constant contact with your customers
• Manage positive relationships and ensure value is delivered
• Ensure high levels of urgency in attending to customer problems and queries
• Advise clients on relevant and new solutions available to them
• Build strategic relationships with clients and maintain client accounts
• Provide strong client support ensuring customer service standards are maintained
• Actively manage the Fleet bureau programme in order to achieve set objectives
• Advise clients on the reduction inefficiencies in transport routes and driver behaviour to maximise clients paid hours
• Responsible for client system training and implementation
• Manage Clients overall fleet system management requirements and needs
• Responsible for managing the company fleet activity and systems
• Inform all relevant people of changes and developments in your individual client base
• Hold regular meetings with clients and consult on fleet management to proactively manage these requirements
• Ensure they receive their historical driver activity logs and reports including cost and efficiency reports such as driver behaviour, fuel
utilisation, distance travelled, fuel evaluations, risk management summaries, fleet productivity and movements etc
• Monitor market trends, competitors and new products and services
• Identify and secure growth opportunities within current client base
• Control Fleet performance through the preparation of reports for client and internal use
• Conduct incident investigations and analysis
• Manage internal and client relation administration
• Managing the processing of Fuel cards and Insurance claims
• Oversee the monitoring of fuel consumption

MINIMUM REQUIREMENTS NEEDED TO QUALIFY
Only applicants who meet the below listed criteria will be considered:

• Grade 12 Senior Certificate is essential
• Sales and marketing tertiary qualification is an advantage
• 2 – 3 years fleet consulting experience + 5 Years in Customer Service Background in a Fleet Bureau Service company environment essential
• Computer literate with strong knowl of CAMS and Excel spreadsheets essential
• Able to communicate effectively and fluently in both English and Afrikaans (verbal and written) essential. Afrikaans first language is preferred
• Good report writing ability essential
• Supervisory skills and experience a must
• Strong sales and negotiation Skills essential
• Must be exceptional at growing business and initiating action essential
• Excellent presentation skills essential
• Must have own car and valid driver’s license

BEHAVIOURAL COMPETENCIES NEEDED TO QUALIFY

• Excellent problem-solving and decision-making skills
• Must be self-motivated and self-managed to the extent that you are able to work unsupervised
• Must be dependable and pay great attention to detail
• High degree of tenacity and strong human interaction skills
• Must be a supportive team member who values active participation and facilitation of team effectiveness
• Must value professional conduct and good work ethic
• Strong ability to prioritise and meet customer demands
• Must have a positive attitude especially toward customers
• Good Time management
• Solid Planning skills and ability to coordinate activities in the achievement of deadlines.
• Must be agile and have a high degree of integrity

KINDLY NOTE:
Applicants who do not meet the requirements stated above will not be considered.
Suitable applicants are required to submit the following: Incomplete applications will not be considered.