Franchise Development Manager
Area: Boksburg
Package: R54000 p/m plus benefits

Qualifications and Experience:
1. Minimum four-year degree
• Sales aptitude
• Marketing and analytical aptitude
• Financial/Business Management aptitude
2. Managerial know-how:
• Organizational skills to include planning, project management, and facilitation
• Understand and utilize all appropriate corporate resources

Professional experience: (7+ years)
• Sales Management (ASM, RSM) or Sales Planning - experience in dealing with a range of customers; understanding of the differences among customers/channels and how interacts with them
• Marketing Intelligence (Business Intelligence Manager or Analyst) - experience in dealing with external market information; understanding of what market information is available
• Commercial knowledge--all distribution channels (consumer products)
• Sales Program Development/Pricing experience


Duties:
New Business Development:
• Expansion of the member base footprint by way of;
• New Applications
• Identify new sites for potential stores or existing retailers with the profile and potential required to convert to a store

New Store Development and Operations
• Approval of site
• Check that Financials are viable. Credit vetting is done & approved by relevant Department Heads
• Store Development team has provided store layout & quotations accepted by member & as per corporate identity
• On site visits to ensure compliance for product merchandising, layout, signage, corporate identity
• Marketing: opening promotion deals and competitions
• Training of staff: Operational guidelines e.g. cash-flow analysis; stock control & shrinkage; goods receiving & despatch; cash up procedures & banking; debtors & creditors; GP on product ranges & sales targets; Stock takes: monthly & cycle counts

Sales Management
• Maintained personal regular contact through monthly pre-planned branch visits to Members by establishing a cost effective Call Cycle
• Visit the member’s customers with the member’s sales staff, promoting House Brands and receiving valuable market feedback
• Training: stock control, sales analysis, promotions, merchandising, expense control, customer care, sales training, product knowledge, etc.
• Attendance of customer evenings, promotional events and regional meetings, in order to enforce and enhance the relationship between the company and the member and to ensure commitment
• Receive and review sales related data from member e.g. store turnover, GP%, purchases, etc.
• Monitor and review product/purchase mix to ensure product group performance is optimized
• Negotiate annual purchase target with Store Owner and monitor year to date achievement
• Sales Strategy for improvement of sales per quarter
• Establish annual training plan
• Establish annual promotion plan
• Monitor customer performance on a monthly basis by respective product group, by sales value; gross profit and unit sales.
• Establish annual business plan per customer.
• Update and review all aspects of this agreed business plan with National Franchise Manager, on an on-going basis.
• Provide customers with latest sales statistical information.

Store Operating Standards
• Ensure implementation & best practise of operational and service standards

Customer Service
• Monitor number of complaints received by call centre on a monthly basis, per store. Handle difficult customer or store complaints & resolve it

Management to management relationship building via:
• Maintain good working relationships with store management and team members
• Consultation on business development opportunities i.e. market potential in the area
• Establish annual purchase target per member in accordance with departmental sales objectives.
• Establish annual business plan & quarterly reviews thereof.

Market Intelligence:
• Assist and advise buyers with feedback from the market place
• At all times be informed of competitor pricing and promotions

Marketing Support, National Promotions, Store Openings & Awareness Campaigns:
• Co-ordinate & Implement Brand Awareness Campaigns (product, price and support)
• Obtain and supply stores with updated sales catalogues / literature where necessary.
• Ensure participation and full support on all National Promotions and Store Openings
• Promotion of Value Added Services
• Brand Image and Presentation: Apply disciplined application of official branding policies in all in-store and/or promotional advertising

Customer Service
• Monitor number of complaints received by call centre on a monthly basis, per store. Handle difficult customer or store complaints & resolve it

Management to management relationship building via:
• Maintain good working relationships with store management and team members
• Consultation on business development opportunities i.e. market potential in the area
• Establish annual purchase target per member in accordance with departmental sales objectives.
• Establish annual business plan & quarterly reviews thereof. Red Flag issues & remedial action
Communication & Reporting:
• Concise written records of important agreements with Members, e.g. Member Agreements, meeting minutes, etc.
• Compilation of all store visits and monthly reports as well as any other reports which may be required from management or stores from time to time