Duties:

• Assist with the development and implementation of Franchisee specific business plans and budgets
• Interpret monthly management accounts, benchmark and suggest corrective actions where necessary
• Protect brand integrity via implementation and measurement of Standards of Operations Programmes
• Identify and communicate formal training needs to the training department for training intervention
• Monitor and feedback information about competitor activity within the region
• Identify in-store training needs and implement on the job training interventions and coaching
• Assist franchisees in selecting and formulating locality marketing strategies in order to increase brand awareness and grow their business turnovers
•Ensure implementation of national marketing campaigns
• Enforce correct use of all supporting elements i.e. point of sale, premiums etc
• Act as brand custodian and ensure brand integrity is protected at all times via adherence to all requirements across key functions namely, Operations, Development, HR and Marketing

Education and Experience:

• Minimum of Matric
• Preferably related food service qualification
• Minimum 5 years franchising experience in similar role

Knowledge and Skills:

• Strong Communication, Organisational, Operational and People Skills
• Highly presentable
• Developed analytical and problem-solving abilities
• Strong interpersonal skills
• Energetic self-starter
• A hands-on approach to problem solving
• Fanatical attention to detail
• Strong customer service orientation
• Willing to travel
• Good knowledge of food service industry, preferably QSR categories
• Financial and computer literacy
• Valid driver’s license