Front Office Manager - Pretoria Verfied

Salary Negotiable Pretoria, Gauteng Pretoria, Gauteng more than 14 days ago 11-12-2019 11:22:53 AM
05-02-2020 11:22:53 AM
Front Office Manager
International 5* hotel seeks an experienced Front Office Manager to join the team. Candidates must have a Hotel School qualification coupled with working experience in a similar position within a medium to large 4 / 5* hotel. Duties and responsibilities will include:
· Manage the day to day operation of the department including Reception, Guest Relations, Concierge, Switchboard and Porters
· Day to day Extensive Guest interaction, ensuring Guests are happy and all problems, complaints and special requests are dealt with in a prompt and professional manner
· Arranges fulfilment of customer services by working with Front Office staff, Housekeeping, Reservations and Room Service
· Allocates rooms and issues appropriate keys.
· Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment
· Is aware, at all times, of current room status and room availability
· Minimises loss of revenue by adhering to all established credit procedures
· Insures all guests establish credit upon check-in
· Improves timeliness of cash flow by adhering to established credit and inventory control procedures
· Receives proper approval codes for cash and credit card paying customers
· Adheres to hotel policies regarding the use of cash banks
· Communicates effectively with guests and colleagues
· Demonstrates teamwork by co-operating and assisting colleagues as needed
· Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel’s guests
· Issues appropriate keys to guests and staff according to the hotel’s guidelines and policies
· Assist with the supervision of the front office staff, from maintaining proper cash control to guest service standards on a day-to-day basis
· Monitor departmental costs to ensure performance against budget
· Ensure proper training and procedures are in place to ensure provision of quality services
· Attend to crisis or emergency situations and perform service recovery
· Supervises Reception personnel to ensure optimum occupancy and average room rate for purpose of maximizing revenue
· Monitors Front Office personnel to ensure a guest receives warm attention and personal recognition
· Informs other operating departments, notably Housekeeping of all Front Office matters that concerns them
· The ability to display a high degree of professionalism and integrity as befitting a member of management.
Candidates must have working experience on Opera and exceptional computer skills including Microsoft Office, be fluent in English, both verbal and written skills, flexible and able to work shifts.

Recruiter: Staff Masters