Position Summary:

As the Remote General Manager - Client Relations and Quality Control, you will be responsible for driving our success in client satisfaction, project quality, and overall management. While experience in web design/development is beneficial, we prioritize your ability to lead, manage, and create efficient systems for our fully remote team.

Key Responsibilities:

Client Success:

Be the principal point of contact for our clients, nurturing strong relationships and ensuring their happiness throughout the project journey.
Address client inquiries, concerns, and complaints with professionalism and agility.
Keep clients informed about project progress, milestones, and deliverables.
Proactively identify opportunities to enhance our clients' businesses through our services.

Quality Assurance:

Implement rigorous quality control processes to guarantee that all project deliverables meet our exacting standards before reaching the client.
Collaborate closely with the internal design and development teams to identify and rectify errors, inconsistencies, or omissions.
Maintain meticulous records and documentation to track project quality and progress.

General Management:

Provide comprehensive management oversight, ensuring seamless collaboration among team members.
Lead, delegate, and optimize tasks across the team, keeping them aligned with project goals and objectives.
Foster a culture of teamwork, productivity, and continuous improvement.
Identify and nurture opportunities for the team's professional growth and development.

Financial Oversight:

Demonstrate a clear understanding of company finances, with a focus on managing project budgets efficiently.
Collaborate with Kristen Bertolini to allocate resources effectively and optimize project profitability.

Project Management:

Utilize tools like for efficient project management, guaranteeing well-organized workflows, meeting deadlines, and maximizing resource utilization.
Develop and implement streamlined systems and processes that enhance workflow efficiency.

Client and People Management:

Continuously assess and enhance client satisfaction, addressing any concerns or issues promptly.
Act as a mentor and coach to team members, driving performance improvement and professional development.
Collaborate with the team to create and maintain documentation, manuals, and standard operating procedures.