General Manager Technical Facilities Management (Technical)EE,Century City - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 09-06-2021 11:15:49 AM
09-07-2021 10:17:32 AM
Job Title General Manager Facilities Management
Project Facilities Management Technical
Reporting to Director – Technical

Position Summary
To apply insight and understanding to the general operational areas within the business. Manage operational and financial performance and to contribute to building the client base and portfolio.

Ensure strategic client retention solutions and integrate these with the sales, business development, service excellence and people management processes.

To ensure a culture that focuses on business development, relationship building, client retention and service excellence.

Key Accountabilities/ Principal Responsibilities Manage Contracts
• Ensure contracts are profitable
• Managed overall P&L of portfolio of contracts
• Manage Revenue, billings and AR on projects
• Ensure legal and contractual requirements are met
• Ensure all contracts have signed valid contracts in place
• Ensure contractual communication is in place via the Key Account Managers
• Ensure PER reports are produced timeously and presented to Board of Directors
• Ensure service levels are met and any non-conformances addressed
• Ensure Client Satisfaction and Service Excellence
• Ensure Client Audits are produced and Client Feedback is effective
• Manage Key Account Managers and responsible contract persons to effect service delivery
• Ensure all contract risk is managed
• Ensure Contract growth and increased roll over work
• Manage overall OHSE of contracts in portfolio
• Communicate and ensure that the business strategy is executed via the Key Account Managers
Grow Clients and new Business/Contracts
• Grow Client portfolio and new generate new Business / Contracts
• Ensure Growth and/or increased profitability on existing Contracts
• Manage efforts and leads linked to achieving the Marketing Plan
• Produce and lead Tenders and Bids
• Register with relevant institutions and play an active role in lobbying
• Presentations to potential Clients
• Provide oversight and guidance to Key Account Managers during tender/bid compilation
Develop certain Marketing material
• Facilitate and contribute to the development of the company Web Site and stationery
• Contribute to the development of Marketing material
• Develop Standard and Contract specific Marketing presentation material
• Contribute to developing the Marketing Plan

Implement and maintain Quality standards
• Ensure the Quality and/or ISO system is set up and implemented
• Maintain Quality standards and/or ISO accreditation
• Set Quality standards
• Facilitate the drafting, maintaining and implementation of a Quality policy

Staff Management
• Manage staff complement and staff deployment
• Manage the Labour relations input and output requirements from an operational perspective
• Ensure Risk is managed and Grievance procedures are strictly adhered to
• Manage and implement training plan and the training budget
• Ensure recovery of training cost from SETA
• Ensure training requirements are met
• Ensure HR functions are executed properly and timeously
• Manage recruitment and deployment procedures of staff
• Manage salary increases and bonus payouts
• Manage staff development training and team building

Manage Various Operations Functions
Health and Safety

• Manage and drive OHSE compliance across all company sites nationally and through adherence to structures and processes in place for staff and contractors.
• Ensure the OHSE staff support the Site Managers and the Leadership in ensuring injury and incident free operations at all company sites.


Manage Policies and Procedures
• Facilitate the generation, implementation and maintenance of the staff manual
• Facilitate and implement Policy and Procedure
• Implement, amend, enforce and maintain Policies and Procedures, and ensure relevant HR Policies, Labour Relations Policy, Employment Equity and Code of Conduct is upheld
• Ensure that the Companies Health and Safety policy is enforced and adhered to

Development and implementation of the quality management system and continually improving its effectiveness by:
• Communication to the organisation the importance of meeting the client as well as statutory and regulatory requirements
• Establishing the quality policy
• Ensuring the quality objectives are established
• Conducting management reviews
• Ensuring the availability of resources

Key Skills and Experience
• Grade 12
• Relevant Degree / Diploma
The applicants must have the follow experience or qualifications.
1. Must have a Engineering Qualification in Electrical or Mechanical.
2. Must have practical experience in the above qualification
3. Must be able to manage Senior managers
4. Must have Financial management or Budget management
5. Must have managed Contracts e,g GCC , NEC, JBCC not only SLA.
6. Must have experience in Bids and Tenders.
• Min 5 year expertise at senior management level in leading large teams of professionals and staff
• Good knowledge of soft and Technical skills in a Property and Facilities Management environment
• Good understanding of legislation and legal requirements of corporate operations
• General business acumen, and good understanding of corporate governance requirements and applications
• Profit driven
• Sound knowledge of generating, maintaining, and managing contracts and SLA’s
• Experience in drafting business plans and marketing plans
• Good financial experience in generating budgets, financials and income statements
• Experienced in generating KPI’s and delivering on them
• Good understanding of Corporate structuring, grading and staff deployment skills
• Understanding of Employment Equity and Labour Relations
• Understanding of financial accounting and billing systems and structures
• Understanding of IT and operational IT requirements

People and Management Skill
• Ability to manage budgets, income and costs
• Basic marketing skills
• Ability to grow, develop and sustain existing and new business
• Strong and proven management, interpersonal and leadership skills
• Strong mediation, conflict and problem resolutions skills
• Able to work under pressure and meet deadlines
• Strong communication and negotiation skills at a high level
• Integrity, professionalism and self-motivation
• Strong presentation and proposal skills

Key result areas
• Manage and oversee the strategic and operational areas within the business
• Advise on vendor contracts.
• Provide assistance in business decision making.
• Manage and oversee budgets.
• Oversee and manage procurement processes.
• Client liaison
• Present monthly reports to senior management team

Additional Responsibilities and Skills
• Have the ability to take on additional responsibilities. Incorporate the current and additional clients into existing processes and make effective decisions at strategic, technical and operational levels as and when that may be required.

Please note: The client does not pay for the relocation costs