JOB TITLE

General Manager: Jewellery

Area: Midrand Johannesburg

Salary: R41 666.66 Medical Aid, Cellphone Allowance, Pension + Petrol Allowance

Qualifications, Experience, Skills and Capabilities
Criteria The ideal candidate will have some or all of the following:
Qualifications • Any formal jewellery related qualification and/or certificates

Experience
• 20 years in the jewellery industry
• Experience in:
o Marketing and sales of jewellery
o Jewellery manufacture
o Jewellery repair and valuations
o Jewellery industry training
o Watch repairs
o Multiple store management in an Operations role

Skills, capabilities,
Expertise
• Developing and implementing business strategy
• Working with customer databases
• Analysis and interpretation of customer data
• A good knowledge of the Acts pertinent to the industry
• Computer literacy (Microsoft Word, Excel, PowerPoint)
• Budgeting skills and the capability of operating within an approved budget.

Personal attributes
• Excellent verbal and written communication skills
• Excellent people skills
• A good team player
• Strong organisational and project management skills
• Strong strategic and analytical skills
• A creative and innovative thinker
• Self-motivated
• A willingness to travel locally and into Africa

MAIN PURPOSE
The General Manager is responsible for leading, managing, coordinating and delivering the strategic objectives of the Company. These include:
• Preparing the annual business plan
• Preparing the annual budget
• Gaining acceptance of the above by the board of directors
• Delivery of the approved business plan and budget


DUTIES AND RESPONSIBILITIES
Management of Gems and Gold
• Provide strategic direction to the jewellery business within the group
• Lead, manage, coordinate and control the activities of Gems and Gold
• Deliver strategic objectives agreed to on an annual basis
• Develop new products and services that will add value to Gems and Gold and the stores
• Drive volume in all jewellery sales
• Drive collaboration and integration with all other support departments within the Group
• Present monthly management accounts to the board in collaboration with accounting staff
• Provide training, development and supervision to guide, motivate and retain staff
• Conduct staff performance appraisals in accordance with company policies and procedures
• Develop and deliver the annual group budget
• Manage and control the implementation of the annual budget
• Manage the on-going performance and relationships with all strategic alliance partners including:
o All regulators
o Franchisees
o Logistics Suppliers;
o And the balance of the group
• Identify and analyse potential alliance partnerships

Store responsibilities
• Retail
• Drive volume in all jewellery sales
• Needs analysis carried out at each project store
• Budgeting/Costing calculations/approvals with Franchisees
• Assist with sourcing of competent operational staff
• Purchase of wholesale stock and display collateral for initial set-up
• Purchase of equipment needed to operate effectively
• Setting up and merchandising of the jewellery retail section
• Implementation of pricing systems
• Training:
o Security (trade risk and after-hours risk)
o Merchandising and display standards
o Product knowledge
o Selling skills
o Value added services
o Wholesale replenishment system
o Markdown processes
• Regular planned store visitation, routine maintenance and follow-up

• Buy Shop
• Drive volume in buying and pawning of jewellery
• Purchasing of equipment needed for effective testing of jewellery
• Training:
o Practical sessions on how to test metals and stones
o Gold price purchasing relative to scrap versus re-saleable jewellery and jewellery with diamonds
o Popular and unpopular styling and how this affects purchases
o How to limit the risk relative to loans
o Fake watch identification (Rolex, Breitling, Tag Heuer, Omega, Rado etc.)
o Stock transfer process (to Gems and Gold)
o Courier system process (to Gems and Gold)
• Classroom Training Workshops (Quarterly, by Region)
• Practical gold testing
• Merchandising and visual display
• Product knowledge
• Presentations to new Franchisees (as required)
• Human Resources
• Recruitment, training and development of Area Managers
• Initiating of performance improvement plans when required
• Implementation of disciplinary procedures as required
• Bi-annual performance appraisals (Gems and Gold and Area Managers)

General responsibilities
• Understand and uphold the company’s image and values
• Understand and adhere to all company policies and procedures in the fulfilment of your duties
• Have a sound working knowledge of:
o The franchise model
o Companies products
o The franchise agreement
o The Point of Sale System
o Compliance issues
• Fulfil the requirements of all management reporting, including the monthly dashboard report summary for EXCO