General Manager.

Exclusive 4* Hotel Cape Town

An exclusive luxury 5* & 4* Game Lodge & Hotel Chain based in Gauteng requires an experienced General Manager

with  5 - 7 years’ experience managing a Hotel of similar size.

Requirements :

5 years’ experience managing a Hotel with similar size and market segments
Responsible and accountable for complete Guest satisfaction of all guests visiting the Hotel
Responsible and accountable of operational quality and standards of all operational departments of the Hotel.
Oversee the operations functions of the hotel
Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards
Lead all key property issues including capital projects, customer service and refurbishment
Handling complaints, and oversee the service recovery procedures
Involved with finance team in compiling Operating Budget, Marketing & Sales Plan and Capital Budget
Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded
Deliver hotel budget goals and set other short- and long-term strategic goals for the property
Coordination with HOD's for the execution of all activities and functions
Overseeing and managing all departments and working closely with department heads on a daily basis
Act as a final decision maker in hiring of key staff
Solid interpersonal skills
Valid RSA ID
Dynamic
Self-Starter
Problem Solving
Team Player
Flexible
Presentable Appearance

System Requirements :

Microsoft Office, especially with strong Excel Skills
Opera
Micros
Salary Highly negotiable - includes a Provident fund and Medical Aid of which the company contributes to