Overseeing daily business activities, improving overall business functions,
training staff, managing budgets, developing strategic plans for improving customer service, creating policies and communicating business goals.
Support to the directors, Area Managers, Sales team and staff
Continuous training on SAP, Operations, Health and Safety

RESPONSIBILITIES

• Ensure policies and procedures are kept up to date and followed
• Ensure monthly tasks of the warehouse team are being tended to
• Review weekly stats reports for team and assess productivity in weekly meetings with team leader and feedback for the directors
• Review weekly credit note stats
• Handle all warehouse queries – high level
• Apply sales strategy set out by the MD
• Liaise with reps and customers on specific stats requirements relating to queries
• Liaise with Operations Director on reporting before communications are sent out to ensure data is accurate and relevant
• Understand reporting and liaise with Directors on ways to make improvements and possible steps to implement as cautionary measures
• Tracking of monthly Sales, Turnover
• Building required reports for the directors
• Set up sales meetings and agendas as necessary
• Manage Inactive Sampling by checking reports monthly and liaising with Sales & Marketing Director and Area Managers for solutions
• Responsible for all daily operations
• Learn inbound and outbound shipments when required
• Ensure health and safety standards are meet
• Learn to scrap and un-scrap stock in the warehouse
• Oversee the warehouse movements from SAP
• Ongoing training for all departments
• Backup to group operations director
MINIMUM EDUCATION & EXPERIENCE
• Diploma in office management
• Minimum 5 years’ experience in similar role
• SAP S/4 HANA
• MS Office Intermediate level
• Strong Excel Skills
• Strong organisational skills
• Must be able to handle staff requirements
• Excellent time management skills
• Health and Safety
• Good understanding of daily business operations
KEY COMPETENCIES REQUIRED
• High Customer ethic
• Demonstration of a good understanding of and commitment to Company goals and values
• Strong interpersonal skills
• Exceptional communication skills – verbal and written – with strong focus on attention to detail
• Exceptional time management skills with strong ability to be detail and results driven
• Team player with ability to motivate and lead others
• Thorough understanding of business principles and practices
• Organisational & planning skills
• Critical thinking & problem-solving skills
• Researching & investigative nature
• Leadership skills