CANDIDATES CAN WORK REMOTELY FROM ANYWHERE IN SOUTH AFRICA

Work for a prestigious airline brand on various work streams
Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages
Work on airline reservations systems & handle voice calls in English & German may include some written correspondence.
Fully paid product and systems training provided.
Daily interactions with international passengers with queries and complaints
Required to meet specific key performance indicators and meet expected client service levels.
Demanding and time-sensitive call centre environment
Requirements

Native level fluency in German language: Verbal & Written skills essential (Advanced level may be considered)
Minimum education level equivalent to high school completion (Matric / NQF 4)
Candidate must be located in South Africa
Permanent residence permit/ South African ID holders only
Excellent Computer literacy skills
No criminal record
Previous customer service experience preferred
Employment terms and conditions

Full time, Permanent contract: 40 hours per week at 8.5 hours shifts per day
Operational hours for account: Monday to Sundays 08h00 – 21h00 (shifts will be adjusted in line with daylight saving). Employees will be rostered on rotational shifts to cover these operational
hours. Note it includes weekend work.

Training: 4 weeks (Fully Paid)
Probation period: 4 months
Benefits
o Employee assistance programme
o Health insurance benefit
o Membership to Provident fund (forms part of CTC package)

• Work from home / Work from office

• If work from home , employee must ensure:
o Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.

o UPS Solution required during load shedding (Inverters available for purchase via the company or own solution accepted).

o company will provide laptop, headsets and 2nd screen.

Job Types: Full-time, Permanen