We have an AMAZING job opportunity for a German speaking Customer Support Representative to join a global leader that provides compliance management and risk management solutions. This is a permanent remote position that will need you to be based in Johannesburg, South Africa. If you have previous support center experience and are looking to grow with an awesome team, get in touch today!

Your key job responsibilities as the German speaking Customer Support Representative in Johannesburg, South Africa will include:

- Maintaining constructive contractor company relationships with a focus on client retention and solution utilisation
- Report on subscriber engagement, risks and health
- User needs identification
- Product and solution functionality specification identification
- Conducting contractor on-boarding and subscriptions
- Provide user support on assigned contractors
- Conduct subscription renewal liaison
- Manage contractor status

Requirements for this German speaking Customer Support Representative job in Johannesburg, South Africa:

- Must be fluent in German and English
- Grade 12 (South Africa) or any similar qualification
- End-user application certification
- Previous support center experience
- Performance reporting
- CW system user skills
- End-user applications
- Report writing skills
- Sales skills
- Call center skills (telephonic and chat)
- Health and Safety (basic understanding)
- Contractor management (basic understanding)