German speaking Social Media Support Agent - Cape Town
Salary Negotiable
Cape Town,
Western Cape
more than 14 days ago
One of the world’s best-known technology and software companies have a great job opportunity for a German speaking Social Media Support Agent to join their international team in Cape Town, South Africa. This company offers a bright, modern, place to work with excellent staff facilities. Spend your lunch breaks in the onsite café, grab something fresh from the juice bar or work up a sweat in the gym or yoga room. If you’re moving from abroad, you can benefit from their excellent relocation package.
Your key job responsibilities as the German speaking Social Media Support Agent in Cape Town, South Africa will include:
- Providing a positive experience and professional responses to user comments and questions on social media and other channels
- Owning and resolving technical issues for customers
- Delivering technical assistance in an engaging manner – supporting customers at all technical experience levels
- Driving customer satisfaction and enhancing the Client brand, through championing products and educating customers
- Harnessing social media to educate brand followers and influencers increasing product knowledge and reach
- Truly become an ambassador for the products, by embracing culture and tone of voice, within every social interaction you deliver
Requirements for this German speaking Social Media Support Agent job in Cape Town, South Africa:
- Fluent in written and spoken German and English
- At least 6 months’ experience in a customer service environment
- Experience using popular social media platforms, especially Facebook & Twitter
- Excellent technical proficiency and reasonable knowledge of the Internet
- Can communicate technical issues and troubleshoot in a friendly manner to all levels of technical ability
- Creative writing skills, the ability to repeat the same message, written in many ways and tailor it to customer technical expertise level
- Team player, supporting the team in achieving the highest quality standards
- Taking an active role in generating a pleasant, productive and professional working environment
Your key job responsibilities as the German speaking Social Media Support Agent in Cape Town, South Africa will include:
- Providing a positive experience and professional responses to user comments and questions on social media and other channels
- Owning and resolving technical issues for customers
- Delivering technical assistance in an engaging manner – supporting customers at all technical experience levels
- Driving customer satisfaction and enhancing the Client brand, through championing products and educating customers
- Harnessing social media to educate brand followers and influencers increasing product knowledge and reach
- Truly become an ambassador for the products, by embracing culture and tone of voice, within every social interaction you deliver
Requirements for this German speaking Social Media Support Agent job in Cape Town, South Africa:
- Fluent in written and spoken German and English
- At least 6 months’ experience in a customer service environment
- Experience using popular social media platforms, especially Facebook & Twitter
- Excellent technical proficiency and reasonable knowledge of the Internet
- Can communicate technical issues and troubleshoot in a friendly manner to all levels of technical ability
- Creative writing skills, the ability to repeat the same message, written in many ways and tailor it to customer technical expertise level
- Team player, supporting the team in achieving the highest quality standards
- Taking an active role in generating a pleasant, productive and professional working environment
Recruiter: Language Recruiters