Groups and Events Co ordinator - Cape Town Verfied

R 20 800 per month Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 05-11-2019 11:23:03 AM
31-12-2019 11:23:03 AM
5* hotel requires an experienced Groups & Events Co-ordinator that is confident, well presented and has excellent interpersonal skills and the ability to work in a highly pressurized environment. The successful incumbent will respond to client inquiries regarding group accommodation, conferences, and exhibitions inclusive of telephonic, facsimile and email inquiries as well as provide and maintain the quality and standards of the hotel within a pressurized environment and in accordance with the groups' policies and procedures.

Required Experience & Qualifications

- Two to three years’ group booking and eventing experience
- A recognized qualification in Event Management / Hotel Management would be advantageous
- Extensive reservations/banqueting sales experience
- Extensive working knowledge of Fidelio Opera/ Sales & Catering

Duties & Responsibilities

-Complete all daily duties as set out in departmental duties and requirements
- Perform an administrative function pertaining to sourcing quotations, contracts/pro forma invoices and ensure that confirmation and deposits are received according to contract specifications and liaising with independent suppliers when necessary based on the client’s requirements inclusive of technical companies, translation facilities, décor companies, entertainment, exhibition stand builders, etc.
- Liaise directly with relevant departments within the hotel to obtain rates and to ensure that all parties are aware of forthcoming events
- Ensure that all quotations are followed up on a regular basis in order to ensure maximum usage of the conference facilities
- Liaise with the client and attend on-site meetings in order to discuss the events
- Compile function sheets for distribution and ensure relevant details are obtained from the client advising and assisting them if necessary
- Participate in meetings with the operations team to discuss the forthcoming events to ensure a smooth handover
- Attend to any queries from the client during the event should the operations team require assistance
- Follow up post-conference to ensure customer satisfaction
- Liaise with relevant departments pertaining to function accounts and ensure that the client is in receipt of the necessary documentation
- Conduct telemarketing to follow up on new business / current clients

Please forward your cv with a recent profile photo and include contactable references. This position is only open to SA citizens.