Guest Relations Associate | National Kruger Park | Luxury Lodge

We are looking for experienced GUEST RELATIONS ASOSCIATE to join the team of a well-known, luxury lodge located in Lion Sands Game Reserve.

Working in Guest Relations means your focus is to ensure that the needs and requests of the Guests are met and that each Guest has a memorable stay. This position has the responsibility of dealing with Guests daily. The duties include Guest handling as well as performing administration tasks. You are required to obtain reservation information and offer valuable information to Guests regarding accommodation, services and activities and will act as the Communications hub of the lodge, distributing information without delay to the relevant people and departments.

Key focus areas for Guest Relations Associate:
Perform the Reception functions related to all Guests touch points, including interaction, hosting duties and administrative tasks
Obtain all required reservation information prior to arrival, following up on arrival details on the day
Meet and greet Guests, perform the Guest arrival experience including all amenities, welcome and check-in
Perform the Guest departure experience, including payment of the account and obtaining keys where applicable, checks-out, lunch packs and farewell
Offer Guest information regarding all service, accommodation, and facilities.
Team Support and Product Knowledge:
Sound knowledge of property / company’s procedures for department
Sound knowledge of MS Office Suite and PANstrat
Experience with the highest level of customer service in a luxury environment
Knowledge on the operation in-room equipment and appliances.
Requirements – Qualifications and Skills:
Martic / NQF Level 4
Excellent communication skills
Excellent interpersonal skills
At least 6 months of experience in a similar role
Administrative skills
Start: ASAP, you will need to be able to travel for the interview.
Salary:
Basic salary will depend on experience and skills
Accommodation will be provided
All meals are provided
Additional benefits will be discussed during the interview.

To apply for Guest Relations Associate | National Kruger Park | Luxury Lodge, please send your CV in WORD document with recent photo and contactable references.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.

Recruit for Africa is a recruitment agency based in South Africa specializing exclusively in hospitality, retail, chefs and lodge placements. Our agents are specialists in their fields and will be able to advise you and assist in the recruitment process, from the moment you apply for a job until you start your employment. Do not look any further and contact Recruit for Africa to find you the perfect employee or to secure your dream job!