Guest Services Supervisor - Kruger National Park Verfied

Salary Negotiable Kruger National Park, Mpumalanga Kruger National Park, Mpumalanga more than 14 days ago 23-10-2019 6:36:35 AM
18-12-2019 6:36:35 AM
Guest Services Supervisor.

World Class 5* Game Lodge Sabi Sands Game Reserve Mpumalanga

Qualifications / Experience

• South African Citizen

• Preferably 2 years experience in 5 Star Establishments

• Hotel or Tourism School (or similar qualifications)

• Hosting experience in World Class 5* Game Lodges.

• Wine knowledge (not essential)

• English speaking, fluent in written English

• Driver’s License essential

Behaviours / Skills

• A passion for people and making conversation

• Basic Computer Knowledge

• Experience of stock taking and stock control

• Good Organizational skills • Hands on approach

• Willing to work long hours

• Good communicator

• Anticipating guests needs and facilitating the small touches that enhance the guest experience

• Sensitive to cultural issues/ patient with colleagues

• Excellent social and interpersonal skills

• Sense of ownership and pride for the guest experience

• Attention to detail

• Flexible attitude and willing to take on tasks as necessary

• Able to interact with guests and behave appropriately

• Highly sociable and confident when meeting new people and able to entertain / host

• Ability to plan and organize

• Realistic expectations of bush life

• Well groomed and a good sense of personal hygiene

• Primarily hosting and guest interaction

• Maintain hosting standards

• Be present at all times in the guest areas

• Serve drinks at the bar

• Set up bush functions from time to time

• Liaise between lodges about guest movements

• Work with the team and plan duties together, support where needed

• Be flexible and move between lodges

• Assist in lodge operations when not occupied with guests

Salary Highly negotiable including accommodation

Basic monthly salary market related

• Live-in basic furnished accommodation

• Individual gratuities left by guests

• 1% Company Revenue Gratuity

• 50% Company Contribution on Medical Aid

• 50% Company Contribution on Pension Fund

• 20 Bed nights for family and friends annually at R500 p/p/p/night

• Uniform provided