Guest Services Supervisor - Kruger National Park
Salary Negotiable
Kruger National Park, Mpumalanga
Kruger National Park,
Mpumalanga
more than 14 days ago
23-10-2019 6:36:35 AM
18-12-2019 6:36:35 AM
Guest Services Supervisor.
World Class 5* Game Lodge Sabi Sands Game Reserve Mpumalanga
Qualifications / Experience
• South African Citizen
• Preferably 2 years experience in 5 Star Establishments
• Hotel or Tourism School (or similar qualifications)
• Hosting experience in World Class 5* Game Lodges.
• Wine knowledge (not essential)
• English speaking, fluent in written English
• Driver’s License essential
Behaviours / Skills
• A passion for people and making conversation
• Basic Computer Knowledge
• Experience of stock taking and stock control
• Good Organizational skills • Hands on approach
• Willing to work long hours
• Good communicator
• Anticipating guests needs and facilitating the small touches that enhance the guest experience
• Sensitive to cultural issues/ patient with colleagues
• Excellent social and interpersonal skills
• Sense of ownership and pride for the guest experience
• Attention to detail
• Flexible attitude and willing to take on tasks as necessary
• Able to interact with guests and behave appropriately
• Highly sociable and confident when meeting new people and able to entertain / host
• Ability to plan and organize
• Realistic expectations of bush life
• Well groomed and a good sense of personal hygiene
• Primarily hosting and guest interaction
• Maintain hosting standards
• Be present at all times in the guest areas
• Serve drinks at the bar
• Set up bush functions from time to time
• Liaise between lodges about guest movements
• Work with the team and plan duties together, support where needed
• Be flexible and move between lodges
• Assist in lodge operations when not occupied with guests
Salary Highly negotiable including accommodation
Basic monthly salary market related
• Live-in basic furnished accommodation
• Individual gratuities left by guests
• 1% Company Revenue Gratuity
• 50% Company Contribution on Medical Aid
• 50% Company Contribution on Pension Fund
• 20 Bed nights for family and friends annually at R500 p/p/p/night
• Uniform provided