Guest Relations Consultant.

Award winning 5* Game Lodge Sabi Sand Mpumalanga
Guest Relations Consultant is responsible for the administration tasks of the Lodge. Required to obtain reservation information,
and offer valuable information to Guests regarding accommodation, services, and activities, and will act as
the Communications hub of the lodge, distributing information without delay to the relevant people and departments.

DUTIES :

Responsible for front desk complete administrative functions related to all guest touch points,
including guest interaction, hosting duties and admin tasks.
· Ensures reservations functions are performed accurately and according to standard operating standards.
· Meet and greet guests, perform the guest arrival experience including amenities, welcome and check-in.
· Collect all information available on guests prior to arrival.
· Perform the guest departure experience, including payment of the account and allocation of gratuities.
· Liaise with guests, guided and management on guests’ activities and interests.
· Assist with sales and controlling inventory stock for the curio shop.
· Fill in for the Kids Crew Member when required

REQUIREMENTS – QUALIFICATIONS AND SKILLS

· Grade 12 and Diploma/Certificate in Hospitality Management
· Valid code 10 driver’s license
· Sound experience in Hospitality positions-minimum 3 years
· Sound Knowledge of MS Office Suite
· Excellent communication skills and well spoken.
· Knowledge and experience of overall hospitality operations.
· Confident team Player with positive attitude, enthusiasm, and emotional control (People
skills-tolerance, patience, and care
· Excellent time management and self-discipline

Salary R 6000 - R 7000 including accommodation.